Melanie Fiallo
Secaucus,NJ
Summary
Enthusiastic and motivated college student with newly acquired phlebotomy certification, seeking an entry-level Phlebotomy Technician position to gain hands-on experience in a clinical setting. Adept at performing venipunctures, managing specimens, and ensuring patient comfort through comprehensive training and coursework. Eager to apply theoretical knowledge in a real-world environment and contribute positively to a healthcare team while continuing to develop practical skills and expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
TJ Maxx
01.2024 - Current
- Engage customers, drive sales, and maintain store aesthetics
- Collaborate with team to exceed targets and enhance shopping experience
- Manage inventory, process transactions, and ensure accurate product pricing
- Implement efficient organizational systems to streamline operations
- Assist customers in product selection, addressing inquiries and resolving concerns
- Foster positive relationships to boost customer satisfaction and loyalty
- Contribute to sales growth through upselling and cross-selling techniques
- Adapt strategies to meet evolving market trends and consumer preferences
Instacart Personal Shopper/ Delivery Driver
Maplebear Inc
08.2022 - 03.2023
- Provided excellent service and attention to customers when face-to-face or chat/telephone communications
- Listened to customer needs to identify and recommend optimal product selections
- Cultivated close relationships with customers and went the extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away
- Bagged products carefully to ensure satisfactory conditions upon delivery
- Satisfied customers with quick and accurate services under tight deadlines
- Maintained a high customer service rating of 4.95 out of 5.0 for 185 orders and grocery deliveries
Substitute Teacher
Union City Board of Education
09.2017 - 06.2022
- Performed instructional and classroom processes for Teachers who were absent or needed additional classroom assistance
- Adhered to curriculum and lesson plans assigned
- Assign and explain classwork/ homework
- Ensure the classroom environment is clean and safe for children
- Take attendance and daily notes
- Compile a report for the teacher when he/she returns
- Follow classroom safety protocols
Cashier
Rainbow Shops
12.2016 - 08.2016
- Handle cash, credit, or check transactions
- Ensure the pricing of products is correct
- Maintain a clean and professional checkout area
- Answer customer questions and resolve any disputes pertaining to the store products
- Pleasantly deal with customers to ensure satisfaction
Education
Associate of Applied Science - Cardiovascular Medical Sonography
Eastwick College
Ramsey, NJ10.2025
Skills
- Venipuncture
- Patient support
- Medical terminology knowledge
- Patient preparation
- Time Management
- Organization
- Dispute Resolution
- Interpersonal Communication/Written and Verbal Communication
- POS system operations
- Teamwork and Collaboration
- Customer Assistance
- Cash Handling
Certification
- Phlebotomy Technician Certification, American Medical Certification Association, 07/09/24
Blood Draw, Patient Care, Problem Solving, Organization, Multitasking
- Clinical Medical Assistant Certification, American Medical Certification Association, 07/10/24
Vital Signs, Patient Care, Medical Terminology, Interpersonal Skills, Teamwork, Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
TJ Maxx
01.2024 - Current
Instacart Personal Shopper/ Delivery Driver
Maplebear Inc
08.2022 - 03.2023
Substitute Teacher
Union City Board of Education
09.2017 - 06.2022
Cashier
Rainbow Shops
12.2016 - 08.2016
Associate of Applied Science - Cardiovascular Medical Sonography
Eastwick College