Melanie Fierro
Los Angeles,CA
Summary
Passionate about coffee with a strong background in quality control and roasting methods. Eager to bring skills to a reputable coffee roasting company. Commitment lies in providing excellent support and consistently ensuring team and customer satisfaction. Adept at problem-solving and attention to detail. Works well independently and as part of a team. Gained 4 years of experience in reputable cafes and determined to further passion for the coffee industry.
Overview
8
8
years of professional experience
Work History
Coffee Roaster
Tierra Mia Coffee Company
Los Angeles
07.2023 - Current
- Maintained inventory of coffee beans and supplies to ensure smooth operations
- Implemented cost-saving measures to increase profitability
- Collaborated with team members to meet production goals and deadlines
- Performed routine maintenance and inspections of machinery to ensure optimal performance and prevent malfunctions
- Scheduled and coordinated deliveries to ensure timely and accurate shipments
- Utilized various time management tools and techniques to streamline operations and increase productivity.
Barista
Tierra Mia coffee
Los Angeles
05.2022 - 07.2023
- Worked as a barista at a busy cafe, providing exceptional customer service and crafting various coffee beverages
- Trained new barista staff on coffee brewing techniques and customer service protocols
- Maintained a clean and organized workspace, adhering to health and safety regulations
- Handled cash transactions and operated the POS system efficiently.
Shift Supervisor Trainee
Whole Foods Market
1050 Gayley Ave
02.2018 - 08.2021
- Collaborated with the management team to set targets and develop strategies for meeting store goals.
- Reduced employee turnover by fostering a positive work atmosphere and addressing concerns promptly.
- Enhanced team productivity by providing guidance and training on efficient work methods.
- Coordinated with other supervisors to ensure smooth operations across all shifts.
- Streamlined shift schedules for optimal staff utilization, reducing overtime costs.
Assistant Store Manager
Earth Bar
523 W 6th St
09.2016 - 02.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
Associate in Arts in English -
City College of East Los Angeles
Monterey Park, CA01.2018
Skills
Espresso machine operation
Roasting software knowledge
Cupping Proficiency
Product and service knowledge
Safe Food Handling
Accomplishments
- Consistently surpassed production goals for 6 consecutive months.
- Helped boost overall sales by 15% as a Roaster.
Timeline
Coffee Roaster
Tierra Mia Coffee Company
07.2023 - Current
Barista
Tierra Mia coffee
05.2022 - 07.2023
Shift Supervisor Trainee
Whole Foods Market
02.2018 - 08.2021
Assistant Store Manager
Earth Bar
09.2016 - 02.2018
Associate in Arts in English -
City College of East Los Angeles