Melanie Flores
Fontana,CA
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
3
3
years of professional experience
Work History
Executive Assistant
Chaffey Community College
Rancho Cucamonga, CA
12.2018 - 04.2019
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Created expense reports, budgets and filing systems for management team.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Handled incoming and outgoing mail, email and faxes.
Personal Banker
Wells Fargo & Company
Ontario, CA
01.2015 - 01.2016
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Achieved consistent recognition as top sales performer.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
Sales Associate
Michael Kors
Ontario, CA
07.2012 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
High School Diploma -
Alta Loma High School
Alta Loma, CASkills
- Inquiry Response
- Microsoft Office
- Records Management Databases
- Document Filing and Retrieval
- Microsoft SharePoint
- Microsoft Outlook
- Reports and Financial Statements
- Meeting Agenda Preparation
- Travel Arrangement Coordination
- Microsoft Project
- Executive Schedule Management
- Microsoft Excel
- Calendar and Scheduling Software
- Bookkeeping and Basic Accounting
- Mail Management
- Developing Agendas
- Event Calendar Management
- Meeting Agendas and Minutes
- Customer Service
- Financial Management
- Company Event Coordination
- Office Supplies and Inventory
- Proper Phone Etiquette
- Executive Calendars
- Travel Arrangement Management
- Problem-Solving
Timeline
Executive Assistant
Chaffey Community College
12.2018 - 04.2019
Personal Banker
Wells Fargo & Company
01.2015 - 01.2016
Sales Associate
Michael Kors
07.2012 - 09.2014
High School Diploma -
Alta Loma High School
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