Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Melanie Gonzalez

Denver,CO

Summary

Highly motivated retail employee with extensive customer service and sales experience. Outgoing professional with track record of increased sales and improving buying experience. Effective and outgoing communicator offers personalized assistance to customers.

Overview

4
4
years of professional experience

Work History

Apparel Associate

Walmart
07.2023 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

INTERN

Saint Joseph Hospital
08.2022 - 05.2023
  • Cleaned rooms, prepared rooms for the patients when they come for their surgeries, disinfect the tools being used for prep
  • Prepped the surgery beds so they could be ready to be taken to the prep rooms
  • Take out linen and take it to wash
  • Translate for patients that don't speak English
  • Helped restock LR's, socks, tubes, warming blankets, or anything that might be needed for the patient's right out of surgery
  • Sorted and organized files, spreadsheets, and reports.
  • Interacted with patients in-person to provide information or attend their needs

Food Service Worker

Water World
06.2022 - 09.2022
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.

INTERN

Museo De Las Americas
10.2021 - 06.2022
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Supported with creating project marketing materials to promote services.

INTERN

Society Of Economic Geologist
02.2021 - 05.2021


  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by email
  • Created and managed project plans, timelines and budgets.
  • Maintained database systems to track and analyze operational data.
  • Managed a lot of packaging, returned mail, and sent receipts to the member who had purchased an item and organized files, books, and boxes.

INTERN

Denver Museum Of Nature & Science
08.2019 - 03.2020
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Interacted with guests in-person to gather information about their experience
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Provided project progress updates
  • Collected, arranged, and input information into database system.

Education

No Degree - Business

Regis University
Denver, CO
04.2027

High School Diploma -

Arrupe Jesuit High School
Denver, CO
05.2023

Skills

  • Customer Needs Assessment
  • Store Organization
  • Customer Assistance
  • Reliable and Responsible
  • Attention to Detail
  • Dispute Mediation
  • Sales Floor Organization
  • Positive Customer Engagement
  • Speech Clarity
  • Team Leadership
  • Bilingual

Accomplishments

  • Received a Fist Honor Award 2019-2020
  • Received a Second Honor Award 2022
  • GPS Day Leader- 2023
  • Grounds Crew Leader for a retreat- 2023
  • Got selected for the All Star Game for volleyball- October 2022
  • Received an All Frontier League Senior Team award- 2023
  • MVP in Volleyball 2022
  • Received an Offensive Player of the Year in Basketball- 2023

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Apparel Associate

Walmart
07.2023 - Current

INTERN

Saint Joseph Hospital
08.2022 - 05.2023

Food Service Worker

Water World
06.2022 - 09.2022

INTERN

Museo De Las Americas
10.2021 - 06.2022

INTERN

Society Of Economic Geologist
02.2021 - 05.2021

INTERN

Denver Museum Of Nature & Science
08.2019 - 03.2020

No Degree - Business

Regis University

High School Diploma -

Arrupe Jesuit High School

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Melanie Gonzalez