Melanie Grawzo
Fort Myers
Summary
Highly motivated professional with extensive experience in sales, hospitality, and marketing. Proven track record of exceeding expectations in various industries. Possesses exceptional interpersonal communication skills and a talent for building strong business relationships. Demonstrates focused leadership, task orientation, analytical prowess, and adept problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Med Spa Owner
Caviar Skin Aesthetics
Fort Myers, FL
09.2020 - Current
- Implemented safety protocols and maintained a clean spa facility to ensure client well-being and comfort.
- Launched successful referral programs that encouraged satisfied clients to recommend the spa to friends and family members, driving additional business growth.
- Established partnerships with local businesses for cross-promotional opportunities, expanding visibility within the community.
- Increased revenue by implementing effective marketing strategies and promotional campaigns.
- Provide comprehensive beauty enhancement services including chemical peels, facials, and corrective skin modalities.
- Customize skincare regimens tailored to individual skin types and needs.
Cocktail Waitress
Spearmint Rhino
Las Vegas, NV
04.2017 - 09.2019
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Improved teamwork among colleagues by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
- Maximized revenue opportunities through upselling premium liquors within specialty cocktails based on individual guest tastes.
Pharmaceutical Representative
B&M Global
Las Vegas, NV
09.2015 - 04.2017
- Built and maintained strong relationships with key opinion leaders to promote pharmaceutical products effectively.
- Consistently ranked within the top 10-12% of sales personnel.
- Participated in trade shows, conferences, and seminars to network with industry experts, increase visibility, and generate leads.
- Continuously improved sales skills through regular training and professional development opportunities, staying current with industry best practices.
Promotional & Print Model
VPX Sports
Weston, FL
07.2009 - 05.2015
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Maintained a strong social media presence to promote brands effectively, gaining thousands of followers and increasing engagement.
- Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.
- Kept up with personal care to cut down on wait times for hair, makeup and styling.
- Performed live demonstrations at trade shows, generating interest from potential buyers and industry professionals.
- Participated in promotional events for major beauty brands, boosting product visibility and consumer awareness.
- Maintained a healthy lifestyle by following strict diet and exercise regimes which allowed me to maintain a consistent appearance in line with client expectations.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
Promotional Model
Deliver Lean
Fort Lauderdale, FL
03.2010 - 03.2014
- Engaged customers with friendly demeanor and extensive product knowledge.
- Enhanced customer experience by providing friendly, approachable, and knowledgeable interactions at promotional events.
- Adapted quickly to new products or services in order to deliver accurate information during promotions.
- Promoted and set up sales using communication and marketing abilities.
- Placed items on tables to create proper mood and aesthetic appeal.
- Built strong relationships with store management personnel while executing in-store promotions or demonstrations on behalf of clients.
- Generated leads for clients by collecting contact information from interested consumers during promotions.
NHL Ice Dancer
Florida Panthers NHL
Sunrise, FL
01.2012 - 05.2012
- Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
- Prepared costumes, makeup, hair styling, props coordination for each performance ensuring flawless presentation on stage.
- Participated in regular rehearsals, refining movements and synchronizing with fellow dancers for seamless performances.
- Demonstrated impressive flexibility, speed and agility when performing on ice.
- Maintained optimal physical condition through rigorous training sessions and adherence to proper nutrition guidelines.
Sales Representative
Shushas Boutique
Coral Springs, FL
01.2007 - 07.2008
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Associate of Arts - Marketing
Florida Atlantic University
Boca Raton, FL12.2013
Skills
- Spa operations
- Upselling Services
- Health and Safety Regulations
- Employee Training
- Appointment Scheduling
- Customer Feedback Analysis
- Promotional Events
- Customer Service
- Driven and Determined
- Customer Relations
- Social Media Marketing
- Issue Resolution
- Performance Improvement
Certification
- Florida Health, Life & Annuity
- Timeshare, NV
- Personal Trainer
- EMT
- Esthetician
- Nail Technician
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Timeline
Med Spa Owner
Caviar Skin Aesthetics
09.2020 - Current
Cocktail Waitress
Spearmint Rhino
04.2017 - 09.2019
Pharmaceutical Representative
B&M Global
09.2015 - 04.2017
NHL Ice Dancer
Florida Panthers NHL
01.2012 - 05.2012
Promotional Model
Deliver Lean
03.2010 - 03.2014
Promotional & Print Model
VPX Sports
07.2009 - 05.2015
Sales Representative
Shushas Boutique
01.2007 - 07.2008
Associate of Arts - Marketing
Florida Atlantic University