Melanie Griffin
Cordova,TN
Summary
Detail-oriented Office Manager with experience in overseeing and improving office services. Skilled in business correspondence, bookkeeping, and project management. Seeking a new role where hard work and dedication will be highly valued. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Office Manager./Administrator
Brent Taylor Funeral Directors
Collierville, Tennessee
04.2021 - Current
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed files and records to obtain information and respond to requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Assisted in developing budgets for departmental expenses.
Education
High School Diploma -
Mount Airy High School
Mount Airy, NC05-1987
Skills
- Office Management
- Expense Reporting
- Billing
- Administrative Support
- Bookkeeping
- Inventory Control
- Compliance Monitoring
- Data Entry
- Mail handling
- Scheduling Coordination
- Account Reconciliation
- Customer Relations
- Event Coordination
- Information Protection
- Organizational Skills
- Employee Supervision
- Facility Management
Timeline
Office Manager./Administrator
Brent Taylor Funeral Directors
04.2021 - Current
High School Diploma -
Mount Airy High School