Natassia Coonce
Boise,ID
Summary
Dynamic Front Office Administrator and Office Manager with over 15 years of experience in the individual and family services industry, specializing in dental and medical office environments. Expertise in customer service, scheduling software, OSHA and HIPAA compliance, and HR policies ensures seamless operations and exceptional support for staff and clients. Proven track record in optimizing office procedures, managing payroll, and facilitating employee onboarding while maintaining a disciplined approach in high-pressure, team-oriented settings. Committed to enhancing functionality and productivity through effective budgeting, data entry, and communication strategies that address diverse needs.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Office Manager/Front Office Administrator
Eagle Oral Surgery and Implant Center
Eagle, ID
07.2022 - Current
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
- Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
- Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
- Streamlined office operations by implementing efficient scheduling and workflow processes.
- Managed vendor relationships to ensure timely procurement of office supplies and services.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Coordinated team meetings, ensuring alignment on objectives and facilitating communication.
- Trained new administrative staff on company policies and office procedures for smooth onboarding.
- Oversaw daily front office activities, enhancing customer service through effective staff management.
- Led initiatives to improve workplace organization, resulting in a more productive environment for staff.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Administrative Professional
Idaho Street Dental
Boise, ID
05.2021 - 07.2022
- Was the first impression for new/ current patients, insuring all guests were give the best customer service experience.
- Responsible for the appearance and cleanliness of front office.
- Answered incoming phone calls with internet phone system, also managed holiday and after hour voicemail.
- Maintained electronic correspondence and documents.
- Scheduled USPS, Fedex and UPS pickups.
- Collected payments.
- Reconciled credit card terminal and daily deposit.
- Processed electronic bank deposits.
- Processed insurance payments from EOB correspondence.
- Processed monthly billing statements for patient accounts.
- Managed credentials for dental insurances.
- Managed scheduling and calendar coordination for multiple executives, ensuring optimal time management.
- Developed and implemented office procedures to enhance operational efficiency and accuracy.
Office Administration
Downtown Dental
Boise, ID
09.2018 - 11.2019
- Maternity Leave started Nov. 2019
- Greeted all patient and guests with a smile and eagerness to help.
- Responsible for the appearance and cleanliness of front office.
- Answered incoming phone calls with internet phone system, also managed holiday and after hour voicemail.
- Maintained Google Drive for office documents.
- Scheduled USPS, Fedex and UPS pickups.
- Collected payments.
- Reconciled credit card terminal and daily deposit.
- Processed electronic bank deposits.
- Supervised front office staff.
- Processed insurance payments from EOB correspondence.
- Processed monthly billing statements for patient accounts.
- Managed credentials for dental insurances.
- Facilitated office administration and customer service to general public.
- Streamlined appointment scheduling and office administration tasks, contributing to overall clinic efficiency.
Office Administrator/Office Manager
Today's Dentistry
Caldwell, ID
05.2017 - 09.2018
- Greeted patients and guests with highest level of customer service.
- Managed all administrative operations of an office with a patient base of 2000.
- Responsible for keeping the front/back office clean and organized.
- Generate daily excel reports for production and collections goals.
- Supervised and supported all staff, including new hires and on-going training.
- Coordinate IT and building maintenance.
- Implemented company HR policies with monthly all-hands on deck meetings and weekly one-on-one reviews.
- Managed inventory of office supplies and contracts with vendors.
- Balanced money safe nightly, reconciled daily deposit and processed weekly bank deposits.
- Implemented internal marketing strategies while adhering to marketing budget.
- Verified dental insurance and processed claims via electronic clearing house and NEA.
- Processed insurance payments from EOB correspondence.
- Processed monthly billing statements for patient accounts.
- Responsible for maintaining all licenses for medical providers.
- Worked with insurance companies to obtain/manage insurance contracts.
- Worked with accountant to process payroll and 401K/disability deductions.
Fill In Dental Assistant
Various Offices, IDOC
Boise, ID
2013 - 2017
- Assisted in patient preparation and management for dental procedures.
- Maintained sterilization protocols for dental instruments and equipment.
- Recorded patient medical histories and updated treatment plans accurately.
- Supported dentists during various procedures ensuring patient comfort and safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Streamlined appointment scheduling to enhance office efficiency and patient flow.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Lead Dental Assistant
North Channel Dentistry
ID
06.2012 - 11.2013
- Promoted to Lead Assistant in June 2012. Managed assistants work schedules while assist doctor in wide range of restorative dental procedures.
- Primary contact for Henry Schein representative, worked closed to manage and maintain invoices for all inventory of the dental office.
- Cross trained to help with administrative duties which included; customer service, scheduling patients for appointments, communicated with dental laboratory pertaining to timely dental cases, monitored/maintained all practice maintenance and OSHA compliance.
Secondary Dental Assistant
North Channel Dentistry
ID
07.2011 - 06.2012
- Assisted hygienist and doctor in dental procedures, took traditional and digital radiographs, input treatment into patient treatment plans, made dental appliances, answered new patient telephone calls.
Head Cashier
Thomas Cuisine
08.2008 - 05.2010
Education
Associates of Science - General Sciences
Carrington College-Boise
Boise, ID05-2010
High school diploma -
Ontario High School
Ontario, OR05-2008
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Microsoft Office
- Administrative Experience
- Google Docs
- Infection Control Training
- Management
- Medical Scheduling
- Billing
- Microsoft Outlook
- Receptionist
- Anatomy Knowledge
- QuickBooks
- Accounting
- EMR Systems
- Retail Sales
- Front desk
- Microsoft Powerpoint
- Supervising Experience
- Medical records
- Medical Terminology
- Data Entry
- Patient monitoring
- Accounts Payable
- Medical Billing
- Outlet
- Payroll
- Office Experience
- Microsoft Word
- Scheduling
- Receptionist
- Time management
- Organizational management
- Office Management
- Medical Records
- Medical Office Experience (6 years)
- Microsoft Excel
- HIPAA
- Data Entry
- Accounts Receivable
- Phone Etiquette
- OSHA compliance
- Knowledge in insurance claims, benefits, and enrollment
- Knowledge in basic office equipment
Certification
- Radiation Health & Safety Certification, 07/09, Present
- CPR Certification
- Certified Dental Assistant
- ACLS Certification
- Certified Payroll Professional
Timeline
Office Manager/Front Office Administrator
Eagle Oral Surgery and Implant Center
07.2022 - Current
Administrative Professional
Idaho Street Dental
05.2021 - 07.2022
Office Administration
Downtown Dental
09.2018 - 11.2019
Office Administrator/Office Manager
Today's Dentistry
05.2017 - 09.2018
Lead Dental Assistant
North Channel Dentistry
06.2012 - 11.2013
Secondary Dental Assistant
North Channel Dentistry
07.2011 - 06.2012
Head Cashier
Thomas Cuisine
08.2008 - 05.2010
Fill In Dental Assistant
Various Offices, IDOC
2013 - 2017
Associates of Science - General Sciences
Carrington College-Boise
High school diploma -
Ontario High School
Expanded Functions And Certification
- Certified Expanded Functions Dental Assistant
- BLS and CPR Provider, Expires 07/2026
Assessments
- Teamwork: Interpersonal skills, Proficient
- Customer service, Proficient
- Office manager, Proficient
- HR: Compensation & benefits, Proficient
- Protecting patient privacy, Proficient
- Work motivation, Proficient
- Principles of accounting, Proficient