Melanie Griffin
Conroe,TX
Summary
* UNIT SECRETARY: Experienced in fast-paced environments and adaptable to last-minute changes.
* PATIENT CARE TECH: ICU, Ortho Neuro Trauma, Med Surg, L&D & OR.
* PHLEBOTOMIST: Rounded on all units including Stem Cell, Oncology, Peds, ER, Burn Unit, L&D, etc.
* Thrive under pressure while maintaining accuracy and superior patient advocacy.
Overview
5
5
years of professional experience
Work History
L&D Unit Secretary / PCT
HCA/Conroe Regional Medical Center
Conroe, TX
07.2021 - 04.2022
- Promoted high customer satisfaction by resolving problems with patients and their anxious families.
- Handled billing inquiries and facilitated communication between patients and financial departments.
- Routed laboratory or diagnostic results to appropriate staff.
- Assisted with patient admissions, discharges and transfers.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Helped create a safe environment by following infection control policies.
- Provided emotional support to patients and their families during difficult times.
Administrative Assistant
Conroe Chamber of Commerce
Conroe, TX
11.2018 - 07.2021
- Administrative Assistant to the President and multiple managers; including social events, membership, accounting, and marketing managers.
- Extraordinary customer service to all incoming members, vendors, and community members.
- Multiple phone lines: a professional greeting, inquiring to determine which department is suited to answer questions, while providing community information to those moving to Conroe, TX.
- Extensive social involvement. Assisted the Events Manager and the team during large and small community events.
Unit Secretary
Conroe Regional Medical Center
Overland Park, KS
06.2019 - 06.2020
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted doctors and nurses in various, random tasks as needed in emergencies.
- Called Rapid Responses as needed, and assisted with CPR in emergencies.
- Worked with multi-department staff; Chaplin, Finance, Admitting, HIPAA Inspectors, etc.
Patient Care Tech
Providence Medical Center
Kansas City, KS
01.2017 - 07.2018
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Prepared bodies for family viewing.
Phlebotomist
Kansas University Medical Center
Kansas City, KS
01.2018 - 04.2018
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Assisted clinical staff during patient visits.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Followed all safety protocols when handling hazardous materials.
- Maintained accurate records of collected specimens and test results.
- Trained new nurses in phlebotomy procedures helping them become more confident in their skills.
Education
Associate of Arts - Human Services
Lonestar Community College
Conroe, TX05-2026
IV Certification - Phlebotomy
American National Phlebotomy
The Woodlands10-2022
Phlebotomist Certificate - Phlebotomist Certificate
Kansas City Kansas Community College
Kansas City, KS07-2016
CNA Certificate Program - CNA
Lenexa School of Nursing
Lenexa, KS07-2015
Skills
- Emergency Response
- Vital Signs
- Wound Care
- Hospice and Palliative Care
- Phlebotomy Techniques
Timeline
L&D Unit Secretary / PCT
HCA/Conroe Regional Medical Center
07.2021 - 04.2022
Unit Secretary
Conroe Regional Medical Center
06.2019 - 06.2020
Administrative Assistant
Conroe Chamber of Commerce
11.2018 - 07.2021
Phlebotomist
Kansas University Medical Center
01.2018 - 04.2018
Patient Care Tech
Providence Medical Center
01.2017 - 07.2018
Associate of Arts - Human Services
Lonestar Community College
IV Certification - Phlebotomy
American National Phlebotomy
Phlebotomist Certificate - Phlebotomist Certificate
Kansas City Kansas Community College
CNA Certificate Program - CNA
Lenexa School of Nursing
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