Melanie Hainsfurth
Fort Lauderdale,FL
Summary
Dedicated Flight Attendant specializing in passenger safety and high-quality service delivery. Demonstrates strong problem-solving skills and adaptability in managing in-flight situations while ensuring FAA compliance. Multilingual in English, Spanish, and German, enhancing service quality and fostering positive passenger interactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines
12.2022 - 05.2026
- Ensure compliance with FAA safety regulations through pre-flight checks and in-flight monitoring
- Deliver clear safety demonstrations and assist diverse passengers
- Provide high-quality onboard service and maintain a positive environment
- Manage in-flight challenges with professionalism
Administrative Manager / Trainer
Airway LLC
01.2021 - 10.2022
- Led onboarding and training for new hires, creating streamlined processes for quicker integration
- Coordinated scheduling and internal communications to enhance team collaboration
- Managed payroll, employee records, and compliance documentation to ensure regulatory adherence
Administrative Assistant
Swissport USA
09.2018 - 03.2020
- Managed scheduling and coordination of meetings for executives and team members.
- Assisted in preparing travel arrangements for staff and clients efficiently.
- Processed payroll for 500+ employees, ensuring accuracy and timeliness of compensation
- Maintained personnel records and prepared reports to support HR decision-making
- Maintained accurate records of office supplies and facilitated timely reorders.
Operations Control Center Assistant
Swissport USA
06.2017 - 09.2018
- Tracked flight statuses and refreshed systems for accurate real-time information
- Facilitated communication among flight teams to enhance operational efficiency
- Assisted in daily operations, ensuring efficient management of passenger services.
- Coordinated communication between departments to streamline workflow processes.
- Supported staff training initiatives to enhance operational effectiveness and service quality.
Passenger Service Agent (Lufthansa)
Swissport USA
10.2014 - 06.2017
- Provided exceptional customer service to passengers during check-in and boarding processes.
- Guided passengers through check-in, boarding, and travel documentation processes to enhance travel experience
- Monitored adherence to airline and security regulations to maintain safety and efficiency
- Coordinated with airline staff to resolve passenger inquiries and concerns efficiently.
- Assisted with baggage handling and ensured proper loading procedures were followed.
Education
High School Diploma -
San Bernardo
Barranquilla, Colombia12-2013
Bachelor of Science - Aviation
Liberty University
Lynchburg, VA05-2026
Skills
- FAA compliance
- Safety protocols
- Safety procedures
- Emergency response
- Passenger assistance
- Attention to detail
- Problem solving
- Adaptability and flexibility
- Team collaboration
- Effective communication
- Conflict resolution
Certifications And Skills
FAA Certified Flight Attendant, Languages: English, Spanish, German, Safety Compliance, Customer Experience, Conflict Resolution, Multitasking
Languages
English
Professional
Spanish
Professional
German
Professional
Certification
- FAA Certified Flight Attendant
Timeline
Flight Attendant
Spirit Airlines
12.2022 - 05.2026
Administrative Manager / Trainer
Airway LLC
01.2021 - 10.2022
Administrative Assistant
Swissport USA
09.2018 - 03.2020
Operations Control Center Assistant
Swissport USA
06.2017 - 09.2018
Passenger Service Agent (Lufthansa)
Swissport USA
10.2014 - 06.2017
High School Diploma -
San Bernardo
Bachelor of Science - Aviation
Liberty University