Katherine Ocampo
Margate,FL
Summary
Dedicated aviation professional with 16 years of experience at Spirit Airlines, including 11 years as a Flight Attendant and 5 years as a Customer Service Agent. Extensive background in passenger safety, conflict resolution, FAA compliance, and irregular operations management. Recognized for maintaining calm in high-pressure situations while delivering exceptional customer service and ensuring on-time performance.
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines
08.2015 - 05.2026
- Ensured passenger safety and strict compliance with FAA regulations during all phases of flight.
- Conducted pre-flight safety checks, emergency equipment inspections, and cabin readiness procedures.
- Managed in-flight emergencies, medical situations, and passenger conflicts with professionalism.
- Delivered exceptional onboard service while maintaining adherence to safety protocols.
- Communicated effectively with flight deck and crew to ensure smooth operations.
- Assisted with boarding efficiency and on-time departures.
- Recognized for de-escalating difficult passenger situations and maintaining cabin control.
- Trained and mentored new flight attendants on safety and service standards.
- Ensured passenger safety and compliance with FAA regulations during all phases of flight.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
Customer Service Agent
Spirit Airlines
Fort Lauderdale, FL
05.2010 - 08.2015
- Managed check-in, ticketing, boarding, and gate operations for high-volume flights.
- Rebooked passengers during delays, cancellations, and irregular operations.
- Resolved customer complaints and escalated issues while maintaining professionalism.
- Verified travel documentation and ensured compliance with airline policies.
- Coordinated with ramp, operations, and crew for on-time departures.
- Handled cash transactions and ticketing systems accurately.
- Assisted passengers with special needs, unaccompanied minors, and international travel.
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Managed ticketing processes, ensuring accuracy and compliance with airline policies.
Education
High School Diploma or GED -
Instituto Pablo Sexto
Medellin ColombiaSkills
- FAA Compliance
- Emergency Response
- Conflict Resolution
- Passenger Safety
- Irregular Operations (IROPS)
- Boarding & Gate Operations
- Team Collaboration
- Customer De-escalation
- Multitasking Under Pressure
- Communication
- Time Management
- Customer service
- Attention to detail
- Strong work ethic
- First aid
Websites
Certification
- FAA Flight Attendant Certified
- CPR & First Aid Certified
- Emergency Evacuation & Safety Procedures
- Customer Service & Conflict Resolution Training
Languages
English
Spanish
Timeline
Flight Attendant
Spirit Airlines
08.2015 - 05.2026
Customer Service Agent
Spirit Airlines
05.2010 - 08.2015
High School Diploma or GED -
Instituto Pablo Sexto