Melanie Harvel
Macon,IL
Summary
Dynamic licensed cosmetologist with a proven track record at Great Clips, excelling in personalized hair care and client education. Skilled in hair coloring and styling, I foster strong client relationships, enhancing satisfaction and loyalty. Committed to continuous learning, I stay ahead of trends to deliver exceptional results and boost salon revenue through tailored services.
Overview
4
4
years of professional experience
Work History
Cosmetologist
Great Clips
Decatur Illinois
10.2025 - 04.2026
- Delivered personalized haircuts and styling services, enhancing client satisfaction and loyalty.
- Ensured cleanliness and organization of workstations while adhering to safety and sanitation standards.
- Oversaw inventory management processes to ensure optimal product and supply levels.
- Instructed clients on effective hair care techniques and curated product recommendations tailored to individual needs.
- Facilitated collaboration among team members to optimize service delivery.
- Mastered salon management software to streamline appointment scheduling and maintain accurate client records.
- Engaged in continuous training sessions to enhance industry knowledge and skills.
- Cultivated robust client relationships, enhancing loyalty through exceptional service and proactive follow-up communication.
- Ensured cleanliness and hygiene of work environment by adhering to stringent sanitation protocols.
- Assisted in scheduling appointments. Responded to phone inquiries. Welcomed clients upon arrival. Processed payments efficiently. Created service tickets for client requests.
- Exhibited exceptional customer service skills to enhance client retention and satisfaction.
- Managed payment processing and sales entry in register to ensure prompt customer service.
- Executed efficient appointment scheduling and client management to optimize time utilization.
- Maintained cleanliness and sanitation of work areas, tools, and equipment to ensure a safe environment.
- Assisted reception desk by answering phone calls, scheduling appointments, and processing payments for services rendered.
- Elevated client satisfaction through tailored cosmetology services that address unique needs and preferences.
- Facilitated collaboration among team members to enhance customer experience for salon clients.
- Instructed clients on effective hair care techniques to enhance hair health between appointments.
- Enhanced salon reputation by delivering exceptional customer service and meticulous attention to detail.
- Monitored industry trends and techniques through participation in workshops, trade shows, and continuing education courses.
- Boosted salon revenue through strategic upselling of additional treatments, products, and services during client appointments.
- Cultivated strong relationships with clientele by delivering consistent, high-quality service.
- Participated in ongoing training and workshops to uphold cosmetology license and enhance technical skills.
- Managed incoming phone calls and emails to efficiently schedule client appointments.
- Oversaw inventory management by tracking product usage, reordering supplies, and ensuring workspace organization.
- Oversaw maintenance of client treatment records and developed long-term care programs for returning customers.
- Drove sales growth through dedicated work ethic and personalized beauty care plans.
- Analyzed emerging trends in hair and makeup to enhance expertise in color styles and techniques.
- Facilitated comprehensive consultations with clients to evaluate desired outcomes and formulate tailored treatment plans.
- Advised on treatments and styles tailored to enhance customer appearance and align with fashion preferences.
- Enhanced salon service offerings by mastering advanced hairstyling, coloring, cutting, and extensions application techniques.
- Leveraged social media platforms to enhance visibility and promote salon services.
Cosmetologist Booth Renter
Studio 43 Salon And Spa
Decatur, IL
10.2024 - 10.2025
- Provided personalized consultations to assess client needs and recommend suitable treatments.
- Executed a variety of hair cutting, coloring, and styling techniques to achieve desired results.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
- Assisted in training new staff on salon protocols and best practices for customer service excellence.
- Developed strong client relationships, resulting in repeat business and positive referrals.
- Utilized industry-standard tools and products to deliver high-quality services consistently.
- Adapted to evolving beauty trends by participating in ongoing education and training sessions.
- Collaborated with team members to enhance service offerings and improve overall client satisfaction.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Developed new techniques to improve appearance of customer and provide different looks.
- Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
- Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
Cosmetologist Booth Renter
Mint Salon & Spa
Decatur, IL
10.2022 - 12.2023
- Streamlined appointment scheduling, reducing wait times and improving overall client experience.
- Boosted salon revenue by introducing innovative hair coloring techniques that attracted diverse clientele.
- Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
- Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed loyal following of clients by providing high-quality services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Demonstrated thorough knowledge of all salon products and services.
- Offered professional cuts, color services and extensions to salon customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed creative techniques to provide clients with latest hairstyles.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Executed a variety of hair cutting, coloring, and styling techniques to achieve desired results.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
- Developed strong client relationships, resulting in repeat business and positive referrals.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Education
GED -
Mr Johns School of Cosmetology
Decatur, IL1991
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Hair styling
- Men and women haircuts
- Customer consultation
- Professionalism and ethics
- Sanitation practices
- Client consultations
- Product knowledge
- Hair coloring and highlighting
- Client education
- Client consultation
- Decision-making
- Continuing education
- Styling tools
- Hair coloring expertise
- Product expertise
- Trend awareness
- Hair conditioning and styling
- Relationship building
- Cosmetology
- Hair extension application
- Bleaching, dyeing, and tinting
- Sanitation maintenance
- Beard trimming
- Hair coloring expert
- Type product expert
- Hair style recommendations
- Braid trained
- Beauty tool sanitization
- Workspace organization
- Adaptable to changing client needs
- Hair cutting and trimming
- Payment processing
- Tool, equipment, and surface sanitizing
Timeline
Cosmetologist
Great Clips
10.2025 - 04.2026
Cosmetologist Booth Renter
Studio 43 Salon And Spa
10.2024 - 10.2025
Cosmetologist Booth Renter
Mint Salon & Spa
10.2022 - 12.2023
GED -
Mr Johns School of Cosmetology