Edward Herrera
Dothan,AL
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
Work History
Dst
CSL Plasma
Dothan, Alabama
09.2024 - 01.2025
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Supervisor
Ollies Bargain Outlet
Dothan , AL
11.2022 - 10.2023
- Resolved customer complaints or answered customers' questions.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Evaluated employee job performance and motivated staff to improve productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Assistant Store Manager
Walmart
Stafford, Virginia
01.2012 - 10.2018
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Maintained a safe working environment by enforcing safety regulations.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Education
High School Diploma -
Century High School
Albuquerque, NM06-2000
Some College (No Degree) - General Studies
University of New Mexico
Albuquerque, NMSkills
- Organization and time management
- Interpersonal communication
- Conflict resolution
- Money handling expertise
- Health and safety regulations compliance
- Stockroom management
- Inventory control
- Strong multi-tasking
Timeline
Dst
CSL Plasma
09.2024 - 01.2025
Customer Service Supervisor
Ollies Bargain Outlet
11.2022 - 10.2023
Assistant Store Manager
Walmart
01.2012 - 10.2018
High School Diploma -
Century High School
Some College (No Degree) - General Studies
University of New Mexico