Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Western dental
South Gate, USA
07.2022 - 10.2024
Book/ Reschedule Appointments
Verify Insurances HMO PPO Medi-cal
Answer multiple phone lines
Give out referrals
Check in patients
Take payments
Coordinate treatment
Customer Service Representative
Sagility
, Remote
06.2020 - 06.2022
Answer calls and respond to all questions and complaints
Document complaints and report issues to the corresponding department when the procedure requires it
Follow up on client issues that were not resolved immediately