Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Hernandez

Los Angeles,CA

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Western dental
South Gate, USA
07.2022 - 10.2024
  • Book/ Reschedule Appointments
  • Verify Insurances HMO PPO Medi-cal
  • Answer multiple phone lines
  • Give out referrals
  • Check in patients
  • Take payments
  • Coordinate treatment

Customer Service Representative

Sagility
, Remote
06.2020 - 06.2022
  • Answer calls and respond to all questions and complaints
  • Document complaints and report issues to the corresponding department when the procedure requires it
  • Follow up on client issues that were not resolved immediately
  • An average of 50-80 calls per day
  • Experience providing live support to customers

Pizza Maker

Union Pizza Company
Manhattan Beach, USA
06.2016 - 07.2020
  • Prepare traditional pizza
  • Prepare deep dish pizza
  • Make spaghetti, bolognese, Parmesan chicken pasta
  • Prepare garlic knots
  • Make salads
  • Stock all stations
  • Clean all stations

Education

Some college - General Studies

Barstow Community College
Barstow, CA
02.2014

GED -

Hesperia Adult School
Sacramento, CA
10.2012

Skills

  • Time management
  • Strong Work Ethic
  • HIPAA
  • Communication skills
  • Customer support
  • Computer skills
  • Organizational skills
  • Administrative experience
  • Call center
  • Phone etiquette
  • Problem-solving
  • Technical support

Timeline

Front Desk Receptionist

Western dental
07.2022 - 10.2024

Customer Service Representative

Sagility
06.2020 - 06.2022

Pizza Maker

Union Pizza Company
06.2016 - 07.2020

Some college - General Studies

Barstow Community College

GED -

Hesperia Adult School
Melanie Hernandez