Melanie Hernandez

West Palm Beach,FL

Summary

Professional office manager ready to lead and enhance front desk operations. Brings valuable experience in managing reception teams and improving administrative workflows. Focused on team collaboration and achieving results, adaptable to changing needs. Skilled in scheduling, customer service, and communication.

Overview

years of professional experience

Work History

Receptionist Manager / Birthing Assistant

Gentle Birth Center OBGYN

06.2022 - 01.2025

Organized and confirmed appointments and meetings to ensure efficient scheduling.
Managed daily receipt and sorting of mail deliveries and couriers.
Assisted customers in identifying reasons for visits. Guided customers to appropriate staff members for further assistance.
Welcomed and assisted customers and visitors both in person and via phone.
Efficiently directed incoming mail and messages to relevant personnel.
Supervised and trained staff on customer service protocols and office procedures.
Developed training materials for new hires, standardizing onboarding processes to enhance team performance.
Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
Oversaw file organization and management to enhance operational efficiency.
Facilitated administrative support for staff members in a dynamic, fast-paced environment.
Assisted midwife with essential paperwork completion. Supported medication administration as needed. Helped position mother to enhance labor progression.

Medical Assistant

Palm Beach Medical Wellness

02.2021 - 06.2022

Oversaw general office operations, including management of medical records.
Compiled comprehensive client medical history, including medications, symptoms, and allergies.
Managed scheduling of appointments for new and existing patients.
Assisted patients with medical insurance verification and collected co-pays.
Processed and organized lab specimens of blood, urine, stool, and sputum for diagnostic analysis.
Contacted and submitted prescriptions and refills to pharmacies via phone and fax.
Instructed patients on medication protocols, procedures, and treatment plans.
Supported physicians in managing patient follow-up processes.
Managed electronic health records, ensuring accuracy and confidentiality.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Cashier

Party City

10.2020 - 11.2020

Facilitated training for team members on cashier operations, ensuring adherence to company policies and procedures.
Assisted customers by addressing inquiries and fulfilling requests.
Oversaw arrangement and stocking of merchandise to optimize retail presentation.
Welcomed customers upon entry and provided detailed product information.
Informed customers about promotions to drive sales growth.

Education

Medical Assisting -

Florida Career College - West Palm Beach

West Palm Beach, FL

High School -

Santaluces Community High School

Lantana, FL

01.2020

Skills

Front desk management
Efficient appointment coordination
Coordinated appointment confirmations
Cross-departmental assistance
Main communication contact
Efficient mail organization
Delivery management
Client support
Client welcoming

Effective phone communication
Correspondence routing expertise
Document management
Clerical assistance
Support for childbirth in a birth center setting
Strong leadership
Time management
ECW experience
Insurance verification experience

Languages

Spanish

Native or Bilingual

English