Summary
Dynamic Head Bartender at Hilton Garden Inn Hotel, renowned for exceptional customer service and team collaboration. Successfully trained staff, enhancing performance and loyalty. Expert in cash handling and inventory management, ensuring operational efficiency. Developed strong customer relationships, resulting in increased repeat business and a vibrant bar atmosphere.
Healthcare professional prepared for role in phlebotomy with practical experience in clinical settings. Known for reliable patient care and proficient sample collection techniques. Collaborative team member focused on achieving accurate results and adapting to dynamic environments. Skilled in venipuncture,Butterflies, patient communication, and adherence to safety standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Bartender
Hilton Garden Inn Hotel
08.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Education
Certificate - Health Sciences
03-2025
Skills
- Customer Service Proficiency
- Effective Team Collaboration
- Performed 50 Butterflies
- Performed 50 Venipunctures
- Skilled in Centrifuge Use
Certification
- NHCO certified
Languages
Spanish
Native or Bilingual
Timeline
Head Bartender - Hilton Garden Inn Hotel
08.2022 - Current
Phlebotomy Training Specialists - Certificate, Health Sciences
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