Melanie Herrera
Moorestown
Summary
Detail-oriented Patient Care Coordinator with proven success in streamlining processes and enhancing patient scheduling efficiency. Skilled in data management and patient communication, contributing to improved access to care.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Summit Health Cancer Treatment
Cherry Hill
05.2025 - Current
- Streamlined scheduling processes to enhance operational efficiency of patient appointments.
- Managed patient intake processes, ensuring accurate data entry in health record systems.
- Assisted with insurance verification, supporting patient access to care services.
- Facilitated education sessions, informing patients about treatment options and procedures.
Front Desk Receptionist
Wills Eye Hospital
Cherry Hill
09.2024 - 05.2025
- Delivered prompt, professional responses to customer inquiries via phone and email.
- Maintained accurate customer records through diligent data entry into computer systems.
- Processed payments efficiently, ensuring customers received correct receipts and change.
Ophthalmic Medical Technician
Wills Eye Hospital
Cherry Hill
09.2022 - 09.2024
- Administered diagnostic tests, ensuring accuracy for patient evaluations.
- Educated patients on ocular health to improve understanding of treatment options.
- Operated ophthalmic equipment, maintaining functionality and cleanliness standards.
- Performed preliminary vision assessments, contributing to accurate diagnoses and treatment plans.
Optical Clinical Specialist
Visionworks
Cherry Hill
10.2021 - 09.2022
- Created and maintained accurate documentation of clinical evaluations and product assessments.
- Managed patient records with precision, ensuring compliance with healthcare regulations.
Night Supervisor
Wawa
Cherry Hill
01.2017 - 06.2019
- Supervised nightly operations to maintain workflow efficiency and compliance with company standards.
- Conducted team briefings to align objectives and enhance performance.
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
Education
Some College (No Degree) - Health Care Administration
Camden County College
Blackwood, NJSkills
- Patient scheduling
- Health record management
- Medical terminology
- Insurance verification
- Customer service
- Diagnostic testing
Timeline
Patient Care Coordinator
Summit Health Cancer Treatment
05.2025 - Current
Front Desk Receptionist
Wills Eye Hospital
09.2024 - 05.2025
Ophthalmic Medical Technician
Wills Eye Hospital
09.2022 - 09.2024
Optical Clinical Specialist
Visionworks
10.2021 - 09.2022
Night Supervisor
Wawa
01.2017 - 06.2019
Some College (No Degree) - Health Care Administration
Camden County College