Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melanie Herrera

West Jordan,UT

Summary

Dynamic customer service professional with extensive experience at Sportsman's Warehouse and Alorica. Proven track record in problem resolution and relationship building, enhancing customer satisfaction. Skilled in payment processing and team development, with a strong focus on training new agents. Committed to delivering exceptional service and driving informed purchasing decisions.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Sportsman's Warehouse
West Valley City, UT
10.2025 - Current
  • Assisted customers with product inquiries and order placements, ensuring a positive shopping experience.
  • Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
  • Processed transactions accurately using point-of-sale systems, maintaining card handling integrity.
  • Educated customers on product features and promotions, driving informed purchasing decisions.

Customer Service Representative

Alorica
West Valley City, UT
07.2022 - 07.2025
  • Initiated and managed customer disputes with accuracy and compliance.
  • Assisted customers in locating and resolving account related inquiries.
  • Processed payments and handled account statements, including submitting statement inquiries.
  • Served on fraud team for 1.5 years, gaining strong experience in fraud detection and resolution.
  • Promoted to Certified Trainer, leading training for new agents on calls and chats and supporting their understanding of business processes and policies.

Loan Officer

Money 4 You
West Valley City, UT
03.2019 - 09.2021
  • Served as an Assistant Manager, supporting daily operations and team performance.
  • Evaluated applications and approved or denied loans in accordance with company guidelines.
  • Managed in-store collections and maintained MIA (Missing In Action) account files.
  • Processed customer payments accurately and efficiently.
  • Assisted customers in arranging payment plans to support successful account resolution.

Education

No Degree -

Cyprus High School
Magna, UT

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Team development
  • Live chat support
  • Product sales
  • Account management

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Sportsman's Warehouse
10.2025 - Current

Customer Service Representative

Alorica
07.2022 - 07.2025

Loan Officer

Money 4 You
03.2019 - 09.2021

No Degree -

Cyprus High School