Melanie Ivanic

Corporate collections for a global based company to enhance collection efficiency and reduce outstanding debt.

• Monitored account statuses and managed escalations for high-risk accounts effectively.
• Drive collection activity thru effective written and verbal communication in a fast paced goal oriented collections department
• Provide excellent customer service investigating disputes, credit memo/refund processing, and review/process account adjustments
• Develop strong relationships with internal/external customers to strategically resolve any type of inquiry or discrepancy with detailed statements, bills, product orders, etc.
• Perform credit checks on new customers or existing customers as needed, and make sound decisions on credit limits.

Collection position for a newly acquired division within ACE Hardware responsible for collection of outstanding receivable and deduction resolution.

• Managed customer accounts by resolving inquiries and issues.
• Processed new accounts in SAP and set up ACH payments.
• Reviewed orders for credit risk integrity and performed credit checks to assign credit limits.
• Drove collection activity through effective communication in a fast-paced department.
• Investigated disputes, processed credit memos/refunds, and reviewed account adjustments.
• Developed relationships with customers to resolve inquiries and discrepancies bu addressing concerns and providing accurate information.
• Worked cross-functionally to address invoicing inaccuracies.
• Reduced complaints with proactive communication and timely resolutions.

This position handles both Accounts Payable and Accounts Receivable as it was newly created to assist team members. Processing of payments from start to completion for a catalog based organization. Using Net Suite, CWD, and Excel for processing. Processing remittances for major accounts, credit cards, travel expenses and bank deposits.

• Managed end-to-end accounts payable processes, ensuring timely vendor payments and accurate record-keeping.
• Remittance processing for accounts – posting and resolving discrepancies in payment amounts.
• Daily credit card reconciliation for major credit cards.
• Travel and expense reports to reimburse employees and make payments for corporate credit card.
• Posting of bank deposits
• Month end close reporting and balancing of accounts.

Processing of payments from start to completion for a Global organization as a recent transition to this position to increase my skillset. Proven ability to multi-task: with attention to detail and quality, and address vendor concerns with positive attitude and interpersonal skills.

• Processed invoices accurately and timely ensuring compliance with company values.
• Reviewed worldwide travel and expense reports to reimburse employees, and make payments for corporate credit card programs.
• Quickly analyze and troubleshoot discrepancies to ensure vendor satisfaction & timely payments.
• Collaborated with overseas team to identify and correct invoice entry for accurate vendor payments.
• Processed invoices accurately and timely, ensuring compliance with company policies.
• Provided weekly reporting to management of open payables and payments processed.
• Processed month end reconciliation of general ledger accounts.

Corporate collections responsible for over 25-Million-dollar portfolio of key accounts assigned using the Get Paid collection program. Obtained cash goals for consecutive quarters improving company cash flow consistently.

• Effectively tracked and monitored customer accounts.
• Expedited national and international orders for credit risk integrity.
• Liaised between sales, order management and customers to resolve billing issues to expedite timely payments.
• Cash forecasting of collections for budgeting purposes.
• Processed remote bank deposit both national and international.
• Worked with Auditors as needed by providing detailed documentation.

• Facilitated corporate collections for a computer software company reducing Days Sales Outstanding from 137 to 45 days using superior communication skills in challenging situations.
• Met & exceeded cash goals every quarter reducing Days Sale Outstanding improving cash flow.
• Developed strong customer relationships while maintaining company objectives.
• Resolved billing issues to assist customers in the processing of payments.
• Forecasted collections for executive management.
• Liaised between sales, service, support, and management.