Melanie Jackson
Bethlehem,PA
Summary
Dedicated individual with extensive experience providing efficient customer service in retail stores. Adept at accurately handling cash transactions, processing credit cards, and resolving customer complaints. Able to work in a fast-paced environment while remaining friendly and professional.
Overview
4
4
years of professional experience
Work History
Sales Associate (FT)
CVS Health Pharmacy
Easton, PA
04.2022 - 02.2026
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS accurately to handle purchases. refunds, money orders, money gram, cash deposits and exchanges for customers.
- Introduced promotions and sale opportunities, and company loyalty card & member ship sign ups.
- Handled online orders for front store and photo department
- Resolved conflicts arising from incorrect orders or damaged goods in a professional matter, abiding by store policies.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Performed sales floor work such as setting up merchandise displays, ensuring all products are organized and stocked on shelves.
- Checked in vendors on company computer system to collect inventory.
- Provided accurate information about products, prices and availability both in person and over the phone.
Shift Leader (PT)
Mc Donald’s
Easton, PA
03.2022 - 04.2023
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
- Ensured compliance with all health codes regulations and store policies.
- Demonstrated proficiency in problem-solving techniques when addressing customer complaints or operational issues.
- Monitored team performance to ensure quality standards were met.
- Tracked inventory levels regularly ensuring there was enough stock available for upcoming events or rush periods.
Crew Member (PT)
Dunkin' Donuts
Easton, PA
09.2022 - 03.2023
- Demonstrated ability to work in a fast-paced environment and effectively handle multiple tasks simultaneously.
- Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milksnake, and trozen custard machines.
- Memorized food and drink recipes to prepare orders with speed and
accuracy. - Mastered communication and customer service skills while interacting with customers, co-workers, and management.
- Placed orders into POS systems and handled cash and credit
- Completed all store opening and closing procedures.
- Packaged and labeled to-go and delivery orders for pickup.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.
Children’s Mini Bowling Party Host (PT)
Jersey Lanes Bowling Alley
Linden, NJ
05.2022 - 08.2022
- Responded promptly to customer inquiries regarding party package prices, services, and product availability.
- Executed cleanup procedures post-events to maintain venue cleanliness and readiness
- Prepared venues by arranging decorations and setting up activity stations efficiently.
- Served as first point of contact by greeting guests entering party facility.
- Operated popcorn and cotton candy machine and served guests.
- Monitored customer usage of bowling lanes closely to ensure no damage occurred during play time.
- Hosted parties followed by children with in the ages of 1-9 years old.
Education
High School Diploma - undefined
Thomas Jefferson Arts Academy
Elizabeth, New JerseySkills
Customer service
Time management
Problem-solving
Listening skills
Multi-tasking strength
Reliable and punctual
Cash register operation
Money handling
Task prioritization
Stocking and receiving
POS system operation
Retail store operations
Merchandise display
Cleaning techniques
Policy and procedure adherence
Customer engagement
Positive and professionalInventory control procedures
Retail loss prevention
Employment Gap Explanation
2025/2026 - During this time, I have been a dedicated stay-at-home mom, managing household responsibilities, developing strong organizational and multitasking skills, and maintaining a high level of responsibility and reliability. I am now eager to return to the workforce and contribute my skills.
Timeline
Crew Member (PT)
Dunkin' Donuts
09.2022 - 03.2023
Children’s Mini Bowling Party Host (PT)
Jersey Lanes Bowling Alley
05.2022 - 08.2022
Sales Associate (FT)
CVS Health Pharmacy
04.2022 - 02.2026
Shift Leader (PT)
Mc Donald’s
03.2022 - 04.2023
High School Diploma - undefined
Thomas Jefferson Arts Academy