Melanie Jennings
Norcross,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
All American Healthcare
03.2020 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Implemented process improvements to enhance customer satisfaction levels.
- Trained new staff on company policies and customer service protocols.
- Managed high-volume calls while maintaining quality service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Team Manager
Mobile Waiter
09.2015 - 03.2020
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel costs.
- Communicated effectively with customers to confirm order details and address inquiries.
- Collaborated with restaurant staff to ensure accurate order preparation and packaging for delivery.
- Managed cash transactions accurately, adhering to company policies and financial protocols.
- Trained new drivers on delivery processes and best practices for customer engagement.
- Implemented feedback from customers to improve service quality and enhance delivery experience.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
Lead Line Cook
Buffalo Wild Wings
07.2010 - 09.2015
- Supervised kitchen staff to ensure timely and efficient food preparation.
- Developed and maintained standard operating procedures for food safety and quality control.
- Trained new team members on culinary techniques and menu items.
- Collaborated with management to optimize inventory levels and reduce waste.
- Implemented menu changes based on seasonal ingredients and customer feedback.
- Ensured compliance with health regulations during all food handling processes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Team Leader
Waffle House
06.2005 - 07.2010
- Led team in delivering exceptional customer service, enhancing guest satisfaction and retention.
- Trained new employees on operational procedures and company policies to ensure consistent performance.
- Streamlined kitchen workflow by implementing efficient food preparation processes, reducing wait times.
- Managed inventory control, minimizing waste and ensuring stock availability for peak service periods.
- Managed daily cash reconciliations, ensuring accuracy in financial transactions.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Osborne High School
Marietta, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Hardworking and responsible
- Time management
- Dedicated team player
- Food handling
Certification
ServSafe
CPR
First Aid
Timeline
Customer Service Representative
All American Healthcare
03.2020 - Current
Assistant Team Manager
Mobile Waiter
09.2015 - 03.2020
Lead Line Cook
Buffalo Wild Wings
07.2010 - 09.2015
Team Leader
Waffle House
06.2005 - 07.2010
High School Diploma -
Osborne High School