Melanie Johnson
Mableton
Summary
Detail-oriented and diverse professional with extensive experience across various fields. Skilled in data analysis, problem-solving, and time management. Proven track record of fostering strong relationships with firms, clients, employees, and customers to achieve optimal outcomes. Results-driven individual with a strong ability to adapt to different environments and deliver exceptional results.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Modivcare
Remote - GA
12.2024 - Current
- Resolved customer inquiries and complaints through empathetic active listening.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance knowledge and customer service skills.
- Collaborated with cross-functional teams to address customer concerns and improve service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Teacher
Elementary School
Cleveland City And Knox Co., TN, Lee Co, VA, NC
01.1999 - 01.2023
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Communicated and collaborated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed leveled groups to address needs based upon data.
- Mentored new teachers, providing guidance on instructional strategies and classroom management.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing positive classroom environment, clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities, as well as integrating technology.
- Differentiated instruction using data to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Lease Administrator
Oakwood Homes Corporation
01.1997 - 01.1999
- Managed lease agreements and renewals, ensuring compliance with company policies and regulations.
- Acted as liaison between VP of retail and Lessors when negotiating lease terms and amounts.
- Drafted Asset Purchase Agreements for acquisitions of competitors.
- Tracked deadlines/paid monthly rents in excess of $1,000,000.
- Maintained accurate lease records, resulting in improved internal audit compliance and reduced risk exposure.
- Established strong landlord-tenant relationships through open communication channels and proactive issue resolution strategies.
Paralegal
Petree Stockton, LLP
01.1993 - 01.1997
- Petree Stockton - Environmental Law Managed Superfund clients, tracked due dates, generated court documents, communicated with attorneys/clients regarding case status, changes, legal processes, etc.
- Wright, Parrish, Newton & Rabil - General Civil Litigation Interviewed new clients (Workers Compensation, Social Security, Sexual Harassment, Personal Injury) collected and analyzed medical documents and various types of evidence, prepared trial notebooks, managed scheduling and tracking of deadlines, mediations, depositions, and court dates. Negotiated with attorneys and clients regarding case settlement.
Education
Bachelor of Arts - Paralegal Studies
Virginia Intermont College
01.1993
Master of Arts - Teaching
Salem College
01.1999
Skills
- Self-directed problem solver
- Proficient in written expression
- MS Office, Adobe Acrobat, Excel Proficient
- Proactive self-starter
- Effective time management
- Familiar with legal terminology and procedures
Timeline
Customer Service Representative
Modivcare
12.2024 - Current
Teacher
Elementary School
01.1999 - 01.2023
Lease Administrator
Oakwood Homes Corporation
01.1997 - 01.1999
Paralegal
Petree Stockton, LLP
01.1993 - 01.1997
Master of Arts - Teaching
Salem College
Bachelor of Arts - Paralegal Studies
Virginia Intermont College