Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Melanie Johnson

Mableton

Summary

Detail-oriented and diverse professional with extensive experience across various fields. Skilled in data analysis, problem-solving, and time management. Proven track record of fostering strong relationships with firms, clients, employees, and customers to achieve optimal outcomes. Results-driven individual with a strong ability to adapt to different environments and deliver exceptional results.

Overview

33
33
years of professional experience

Work History

Customer Service Representative

Modivcare
12.2024 - Current
  • Resolved customer inquiries and complaints through empathetic active listening.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in training programs to enhance knowledge and customer service skills.
  • Collaborated with cross-functional teams to address customer concerns and improve service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.


Teacher

Elementary School
01.1999 - 01.2023


  • Enhanced students' critical thinking and problem-solving skills through project-based learning.
  • Communicated and collaborated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Developed leveled groups to address needs based upon data.
  • Mentored new teachers, providing guidance on instructional strategies and classroom management.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing positive classroom environment, clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities, as well as integrating technology.
  • Differentiated instruction using data to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.

Lease Administrator

Oakwood Homes Corporation
01.1997 - 01.1999
  • Managed lease agreements and renewals, ensuring compliance with company policies and regulations.
  • Acted as liaison between VP of retail and Lessors when negotiating lease terms and amounts.
  • Drafted Asset Purchase Agreements for acquisitions of competitors.
  • Tracked deadlines/paid monthly rents in excess of $1,000,000.
  • Maintained accurate lease records, resulting in improved internal audit compliance and reduced risk exposure.
  • Established strong landlord-tenant relationships through open communication channels and proactive issue resolution strategies.

Paralegal

Petree Stockton, LLP
01.1993 - 01.1997
  • Petree Stockton - Environmental Law Managed Superfund clients, tracked due dates, generated court documents, communicated with attorneys/clients regarding case status, changes, legal processes, etc.
  • Wright, Parrish, Newton & Rabil - General Civil Litigation Interviewed new clients (Workers Compensation, Social Security, Sexual Harassment, Personal Injury) collected and analyzed medical documents and various types of evidence, prepared trial notebooks, managed scheduling and tracking of deadlines, mediations, depositions, and court dates. Negotiated with attorneys and clients regarding case settlement.

Education

Bachelor of Arts - Paralegal Studies

Virginia Intermont College
01.1993

Master of Arts - Teaching

Salem College
01.1999

Skills

  • Self-directed problem solver
  • Proficient in written expression
  • MS Office, Adobe Acrobat, Excel Proficient
  • Proactive self-starter
  • Effective time management
  • Familiar with legal terminology and procedures

Timeline

Customer Service Representative

Modivcare
12.2024 - Current

Teacher

Elementary School
01.1999 - 01.2023

Lease Administrator

Oakwood Homes Corporation
01.1997 - 01.1999

Paralegal

Petree Stockton, LLP
01.1993 - 01.1997

Master of Arts - Teaching

Salem College

Bachelor of Arts - Paralegal Studies

Virginia Intermont College

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Melanie Johnson