Melanie J. Torres
San Antonio,TX
Summary
Dedicated and enthusiastic customer service professional with over 5 years of experience in the retail and food service industry. Skilled in team leadership, customer relations, and providing high-quality service. Seeking to leverage my expertise to contribute to the success of a dynamic organization.
Overview
6
6
years of professional experience
Work History
Lead Server
Max and Louises New York Diner
San Antonio, TX
09.2023 - 12.2025
- Manage customer orders and ensure a positive dining experience.
- Supervise dining staff to ensure timely service and adherence to health and safety standards.
- Handle customer complaints and concerns with professionalism, working to resolve issues promptly.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Lead Cashier / Lead Shipment
Old Navy
San Antonio, TX
08.2023 - 08.2024
- Supervised both cashiers and shipment teams, maintaining a well-organized store and ensuring high levels of customer service.
- Implemented efficient systems for handling customer transactions and managing product displays.
- Lead a team to achieve sales goals and maintain operational efficiency.
- Trained new cashiers on register operations and customer service best practices.
- Processed both cash and card purchases and returns.
Lead Shipment
Old Navy
San Antonio, TX
02.2022 - 02.2023
- Coordinated and organized product shipments, ensuring efficient stock management and inventory control.
- Supported sales associates with restocking and floor set activities, improving store presentation.
- Ensured a smooth flow of merchandise from receiving to sales floor.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Lead Cashier
Panda Express
San Antonio, TX
11.2019 - 11.2022
- Provided excellent customer service in a fast-paced environment, consistently ensuring customer satisfaction.
- Trained and supervised new cashiers, ensuring accurate transactions and adherence to company policies.
- Managed cash handling and processing payments efficiently.
- Trained and mentored new cashiers on point-of-sale systems and customer service standards.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
Education
High School -
Roosevelt High School
San Antonio, TX01.2022
Respiratory Therapist
North East Lakeview College
San Antonio, TXSkills
- Problem-solving
- Team leadership
- Positive and friendly attitude
- POS system operations
- Employee training and development
- High volume dining
- Staff training
- Cleaning and sanitizing
- Service recovery
- Guest relations
- Customer service
- Flexible schedule
- Safe food handling
- Flexible scheduling
- Staff supervision
- Cash handling
Languages
Spanish
Limited Working
Timeline
Lead Server
Max and Louises New York Diner
09.2023 - 12.2025
Lead Cashier / Lead Shipment
Old Navy
08.2023 - 08.2024
Lead Shipment
Old Navy
02.2022 - 02.2023
Lead Cashier
Panda Express
11.2019 - 11.2022
High School -
Roosevelt High School
Respiratory Therapist
North East Lakeview College