Melanie Khiem
Summary
Versatile team player with a strong background in hospitality and education. Recognized for exceptional communication and adaptability, driving customer satisfaction. Ready to leverage skills to enhance organizational outcomes and guest experiences.
Overview
7
7
years of professional experience
Work History
Hostess/Server
Tavern in the Square
Lowell, MA
08.2024 - Current
- Greet guests warmly and organize reservations to enhance customer experience.
- Accommodate guests with children and special needs to promote comfortable dining experience.
- Communicate effectively with customers and staff to promptly resolve concerns and improve satisfaction.
- Maintain menu knowledge to promote restaurant sales and help guests select food/beverages.
- Effectively prepare dining area with service plates, dining cloths, and utensils.
- Protect establishment and guests by complying with policies regarding sanitation, safety and alcohol beverage control.
Learning Assistant/Tutor/Student Grader
UMass Lowell
Lowell, Massachusetts
09.2023 - 05.2026
- Provided individualized tutoring sessions to enhance student comprehension and retention.
- Facilitated classroom activities that improved student understanding and engagement.
- Assessed student understanding of course material through formative assessments such as quizzes, surveys, or other activities.
- Helped students review and understand previous lessons to make connections with new lessons.
- Monitored student progress and collaborated with students and teachers to resolve challenges.
- Collaborated with faculty to align tutoring strategies with curriculum standards and goals.
River Hawks Scholars Academy, UKG Peer Leader
UMass Lowell
Lowell, Massachusetts
08.2024 - 05.2025
- Mentored first-generation college freshmen by providing guidance, answering questions, and assisting in navigating campus resources to enhance their adjustment to college culture.
- Collaborated with faculty mentors and the RHSA team to facilitate a smooth transition for mentees during their first year at university.
- Demonstrated responsible student conduct, excellent study habits, and dedication to the RHSA community.
Team Member
KFC/Taco Bell
Lowell, MA
07.2019 - 09.2024
- Assisted customers by resolving questions and complaints, enhancing overall satisfaction.
- Facilitated safe food preparation and assembly protocols, ensuring quality and compliance in a fast-paced environment.
- Guided new employees in safe food preparation practices, promoting adherence to safety standards.
Education
Bachelor of Science - Mathematics
University of Massachusetts Lowell
Lowell, MA05-2026
Skills
- Training for Intervention Procedures (TIPS) Certified
- Microsoft (Outlook, Word, Excel, Powerpoint, OneNote, Teams)
- G Suite (Gmail, Drive, Docs, Sheets, Slides, Forms)
- Beginner level experience in coding (specifically with C)
Timeline
Hostess/Server
Tavern in the Square
08.2024 - Current
River Hawks Scholars Academy, UKG Peer Leader
UMass Lowell
08.2024 - 05.2025
Learning Assistant/Tutor/Student Grader
UMass Lowell
09.2023 - 05.2026
Team Member
KFC/Taco Bell
07.2019 - 09.2024
Bachelor of Science - Mathematics
University of Massachusetts Lowell