MELANIE KLUDING
Oklahoma City
Summary
Highly detail-oriented professional with direct experience in compliance, legal support, and regulatory enforcement, including over a year of combined experience within the Oklahoma Medical Marijuana Authority (OMMA). Possesses a Bachelor of Business Administration in Finance, providing a strong foundation in analytical thinking and data organization. Proven history in investigative and security roles, monitoring restricted areas and conducting formal reporting. Dedicated to applying critical thinking and problem-solving skills to ensure adherence to state statutes and agency guidelines.
Overview
31
31
years of professional experience
Work History
Commercial License Processor I
Oklahoma Medical Marijuana Authority
03.2025 - Current
- Process Commercial Licenses for accuracy and ensure all required documents have been provided.
- Compile documents for Legal Referrals as needed.
Call Center Specialist
Oklahoma Medical Marijuana Authority
01.2024 - 03.2025
- Assisted Owners and Commercial Licensees with license applications and renewals, directing them to pertinent rules and regulations.
- Assisted with licensing inquiries, including directing to specialized departments when necessary.
Insurance Professional
USAA
06.2021 - 01.2024
- Customer service focused role answering member inquiries and issues, ensuring member insurance needs were met.
Night Auditor
Home2 Suites
12.2019 - 06.2021
- Managed accounts payable and receivable for company.
- Monitored the front desk overnight and assisted guests.
Armed Security/Dispatcher
FAA
11.2016 - 10.2018
- Executed multiple security responsibilities, including patrolling restricted areas, monitoring the CCTV system, and verifying access for individuals entering the facility.
- Conducted theft investigations and auto accident reporting.
- Served as a fire and emergency responder.
Catapult Mechanic
United States Navy
06.1994 - 03.1997
- Managed mechanic shop and flightline while stationed in Cuba.
- Served as a fireman and supervised up to 15 individuals at a time.
Education
BBA - Finance
University of Central Oklahoma
12.2018
Skills
- Analytical skills
- Strong attention to detail
- Consistently thorough
- Proficient in Microsoft Office Suite
- Payroll software experience
- Effective time management
- Professional communication
- Dedicated professional
- Driven individual
- Adaptable learner
- Customer-focused
- Compassionate understanding
- Effective oral and written communication
- Strong analytical judgment
Timeline
Commercial License Processor I
Oklahoma Medical Marijuana Authority
03.2025 - Current
Call Center Specialist
Oklahoma Medical Marijuana Authority
01.2024 - 03.2025
Insurance Professional
USAA
06.2021 - 01.2024
Night Auditor
Home2 Suites
12.2019 - 06.2021
Armed Security/Dispatcher
FAA
11.2016 - 10.2018
Catapult Mechanic
United States Navy
06.1994 - 03.1997
BBA - Finance
University of Central Oklahoma
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