Melanie Kotani
Oakland,CA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
11
11
years of professional experience
Work History
Office Manager/ Optician
Oakland Vision Center
02.2018 - Current
- Pretesting (i.e Auto refraction, visual field, photos, Neurolens, etc.)
- Inputting patient’s information as well as orders and itemized receipts into Opto/Acuity
- Communicate with patients through Solution Reach
- Verify, bill, and explain insurance benefits to customers
- Filing and inputting data from old system to new system
- Frame buying
- Contact lens training
- Train new employees with EHR
- Troubleshoot patients’ problems
- Accounts Receivable
- Interview new candidates
- Perform employee evaluations
- Daily closing procedure
Optician
Iron Horse Optometric Group
08.2017 - 01.2021
- Pretesting (i.e Auto refraction and Optomap)
- Inputting information into Revolution
- Billing insurances, frame selects, checking in contacts and glasses, notifying patients their glasses are ready for pick up, repair and adjust glasses, and contact lens training
Optician/Receptionist
Laguna Family Eye Care Optometry
09.2013 - 07.2017
- Reception: Answer phones, schedule appointments, verifying insurance authorizations, keeping office appearance maintained
- Optometric Assistant: Pretesting (i.e Auto refraction, Optomap, visual fields, photos, Optos, ect)
- Optician: Inputting patient’s information as well as orders and itemized receipts into Alta Point, billing insurances, frame selects with patients, checking in contacts and glasses, notifying patients their glasses are ready for pick up, repair and adjust glasses, and preformed contact lens trainings
Optical Cashier
Griffin and Reed Eye Care
11.2015 - 10.2016
- Schedule appointments, verifying insurance authorizations, keeping office appearance maintained, inputting patient’s information as well as orders and itemized receipts into Cerner/ EPIC, billing insurances, frame selects with patients, checking in contacts and glasses, notifying patients their glasses are ready for pick up, repair and adjust glasses, selecting new frames with frame reps and preformed contact lens trainings
Education
High School Diploma -
Fort Davis ISD
Fort Davis05.2011
Skills
- Office Management
- Administrative Operations
- Business Analysis & Reporting
- Project Planning & Coordination
- Microsoft Office Knowledge
- Data Entry & Record Keeping
- Multi-line Phone Management
- Client Relations Development
- 43 WPM Typing Certificate
Timeline
Office Manager/ Optician
Oakland Vision Center
02.2018 - Current
Optician
Iron Horse Optometric Group
08.2017 - 01.2021
Optical Cashier
Griffin and Reed Eye Care
11.2015 - 10.2016
Optician/Receptionist
Laguna Family Eye Care Optometry
09.2013 - 07.2017
High School Diploma -
Fort Davis ISD