Melanie Krochenski
Lutz,Florida
Summary
Results-oriented Project Manager with 20 years in project management, provisioning, and technical sales coordination. Expertise in risk management, process improvement, and stakeholder communication drives project success. Proven leadership and problem-solving skills enhance team productivity and efficiency.
Overview
28
28
years of professional experience
Work History
PROJECT MANAGER
Windstream Communications now Uniti Solutions
Tampa, Florida
01.2019 - Current
- Lead installation projects for MPLS, DIA, Ethernet, Cloud Connect and SD-WAN services concurrently.
- Drove installation of services for new and existing clients across multiple accounts, ensuring timely delivery and client satisfaction.
- Manage project schedules to align installation dates with client commitments.
- Coordinate internal and external resources to achieve critical milestones.
- Escalate, track, and resolve issues promptly to maintain project timelines.
- Created tracking spreadsheets and facilitated weekly project update calls with customers to enhance communication and project visibility.
- Achieved monthly revenue forecasts through strategic project management and alignment with client needs.
PROJECT MANAGER
GTT / Formerly One Source Networks Inc.
Austin, Texas
06.2010 - 09.2018
- Communicated effectively with stakeholders to ensure project goals are met on time.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Monitored project progress to deliver all milestones on time and uphold quality standards.
- Coordinated resources across departments and teams to ensure successful project completion.
- Managed multiple projects with competing deadlines simultaneously.
- Managed forecasts for multiple concurrent projects effectively.
- Implemented risk management strategies to proactively identify and mitigate potential issues.
- Built and established strong partnerships with teams, vendors and contractors.
TSC –TECHNICAL SALES COORDINATOR
XO Communications
Austin, Texas
01.2009 - 04.2010
- Implemented the sales order process, including validation of technical designs for voice and data services.
- Coordinated with Service Delivery and Revenue Assurance teams for timely and accurate network implementations.
- Scrubbed sales order packets to ensure all required paperwork was submitted prior to creating initial orders.
- Updated LINX & TBS (Metasolv) to enable customers to access Directory Listing, Account Codes, Remote Call Forwarding, Data and Switched facilities, and other requested products.
- Also update notes and track sales orders through the Sales Tracker system.
- Utilize IPS database to create either new, disconnect or modify orders to add customer data information such as IP addresses & BGP information.
SENIOR NETWORK PROVISIONER III
Level 3 Communications, Formerly Broadwing Communications
Austin, Texas
02.2001 - 09.2008
- Project Manage & provision company implementation process of network integrations on new and existing plan handoff projects for company cost savings.
- Provision & Project Manage network, customer, switched trunk group & special circuit ASRs to telecommunication carriers throughout the nation.
- Managed and monitored ASR submissions and implementations via Circuit Vision to install new facilities and upgrade existing network circuits.
- Project Manage and monitor the installation of channelized & non-channelized DS0, DS1, DS3’s, integrated access, frame relay & SONET OC3 – OC192 level circuits.
- Responsible for managing multiple implementation projects simultaneously from initial handoff to completion.
- Scheduled and coordinated due dates with vendors for circuit grooming projects to enhance cost efficiency.
- Contribute to company costs savings by completion of projects ahead of schedule.
- Developed comprehensive documentation of Network Provisioning Process Flow for outsourcing to India, streamlining knowledge transfer.
- Received recognition from the VP of Network Provisioning for project management and implementation skills after completing a major Focal Integration Project ahead of schedule.
NETWORK PROVISIONING SPECIALIST II
NewSouth Communications
Greenville, South Carolina
01.2000 - 02.2001
- Provisioned ASRs for network customer capacity expansion across Colo to Colo, Dacs to Dacs, ATM backbone, and upgraded OC12-OC48 Sonet rings.
- Provision and Project Manage company implementation of NewSouth’ s switched network via BDS-Telis, TBS & Cafe to multiple telecommunications vendors.
- Manage & provision switched trunk group orders that include augments, 911’s, super groups, local groups, sonnet ring and channelized T1’s for switch & pop projects.
- Coordinated with network engineering to ensure timely completion of projects and adherence to internal deadlines.
- Tracked issues with collocation orders and switch projects while maintaining daily order reports for effective capacity planning.
- Provide Translations & Traffic Engineering information of Trunking orders.
- Proficient knowledge of NewSouth’ s network and Circuit Inventory Database and PON Tracker.
- Hands on experience with Metasolv TBS system.
CUSTOMER PROVISIONER I
Qwest Communications
Greenville, South Carolina
05.1998 - 01.2000
- Processed ASR’s online via BDS-Telis for special access circuits, including T1, DS0, DS3, Frame, Voice & Data, to LEC’s across the US.
- Sent requests for LOA/CFA to IXC carriers for facility. (MCI, WTG, ICI, CNI, Espire, ICG, AT&T, MFS, Brooks Fibernet, etc.
- Coordinated follow-up on FOC and DLR requests to ensure timely processing.
- Maintained and updated CORE, F&E, Radis, and Access databases for accuracy and accessibility.
Education
Business Management and Micro Computer
Hillsborough Community College
Tampa, Florida01-1996
Advanced Diploma -
Warwick HS
Newport News, Virginia01-1994
Skills
- Project management
- Risk management
- Change management
- Budget forecasting
- Resource coordination
- Process improvement
- Stakeholder communication
Professional References
http://www.linkedin.com/in/melaniewheaton
Timeline
PROJECT MANAGER
Windstream Communications now Uniti Solutions
01.2019 - Current
PROJECT MANAGER
GTT / Formerly One Source Networks Inc.
06.2010 - 09.2018
TSC –TECHNICAL SALES COORDINATOR
XO Communications
01.2009 - 04.2010
SENIOR NETWORK PROVISIONER III
Level 3 Communications, Formerly Broadwing Communications
02.2001 - 09.2008
NETWORK PROVISIONING SPECIALIST II
NewSouth Communications
01.2000 - 02.2001
CUSTOMER PROVISIONER I
Qwest Communications
05.1998 - 01.2000
Business Management and Micro Computer
Hillsborough Community College
Advanced Diploma -
Warwick HS