Melanie Larrow
Ann Arbor,MI
Summary
Organized, hardworking and dedicated individual with proven track record of providing exceptional customer service in fast paced environments. Offering great attention to detail and ability to handle multiple projects with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Patient Services Associate
University of Michigan
Northville, MI
03.2024 - Current
- Promote a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly
- Adhere to strict HIPAA guidelines to protect patient information
- Execute patient check-in and check-out procedures, along with scheduling appointments to enhance patient flow and satisfaction
- Monitor patient check-out status and initiate follow-up to facilitate completion of end-of-day procedures
- Handle transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service
- Participated in training new hires
- Manage referral status updates for patients with upcoming appointments
Lead Medical Receptionist
Synergy Health Partners - Pure MRI
Royal Oak, MI
10.2023 - 03.2024
- Scheduled MRI appointments for existing patients and created charts for new patients
- Confirmed next day appointments with patients and ensured everything was prepared for their appointment
- Organized patient paperwork such as charts and prior reports for MRI Technician and Radiologist to do their job successfully
- Checked completed MRI reports for accuracy and uploaded reports to EMR
- Answered multi-line phone system and assisted callers
- Accurately processed medical files requested by patients, doctors, and attorney offices and created invoices for records. Ensured records were processed in a timely manner
- Create staff schedule
- Assist patients with setting up home care following surgery
- Enter clinical purchases into accounting software for multiple offices
Lead Medical Receptionist
Mendelson Orthopedics/Synergy Health Partners
Livonia, MI
04.2016 - 10.2023
- Assisted staff when issues arise and facilitate patient needs
- Remained aware of provider schedules to organize staff schedule appropriately
- Contributed to and helped lead employee staff meetings, reporting trends in data and keeping staff up to date on organizational changes
- Input clinical purchases into accounting software
- Additionally, promoted to Home Care Liaison, ensuring patients undergoing shoulder or spine surgeries were set up with appropriate care following surgery
Medical Receptionist
Mendelson Kornblum Orthopedics
Livonia, MI
08.2012 - 04.2016
- Created a positive patient experience while checking patients in, obtaining medical history forms and collecting payments
- Scheduled future appointments
- Maintained office supply inventory by checking stock and ordering new supplies as needed
- Adhered to strict HIPAA guidelines to protect patient information
- Promptly answered phone calls and assisted callers
- Scheduled lunches and meetings between physicians and marketing reps
Infant and Toddler Teacher
Precious Ones Daycare
Whitmore Lake, MI
05.2006 - 08.2012
- Promoted sensory development by providing access to different textures, colors and movement
- Educated children in foundational concepts such as shapes, numbers, and letters
- Applied play-based strategies including crafts and games to provide diverse approaches to learning
- Kept toys and play equipment sanitized to maintain safe and clean environment
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Education
Child Psychology
Washtenaw Community College
Ann Arbor, MIHigh School Diploma -
Pioneer High School
Ann Arbor, MI01-2003
Skills
- EHR Software - Nextgen, Epic
- Office Supplies and Inventory
- Quality Patient Care
- HIPAA Guidelines
- Data Entry Software - Sage, Microsoft Excel
Timeline
Patient Services Associate
University of Michigan
03.2024 - Current
Lead Medical Receptionist
Synergy Health Partners - Pure MRI
10.2023 - 03.2024
Lead Medical Receptionist
Mendelson Orthopedics/Synergy Health Partners
04.2016 - 10.2023
Medical Receptionist
Mendelson Kornblum Orthopedics
08.2012 - 04.2016
Infant and Toddler Teacher
Precious Ones Daycare
05.2006 - 08.2012
Child Psychology
Washtenaw Community College
High School Diploma -
Pioneer High School