Emilie Lannon
Columbus,OH
Summary
Dynamic and dedicated professional with 5 years of experience in a healthcare setting at OSU Physicians. Expertise in managing patient scheduling and facilitating communication between patients and healthcare providers. Proven ability to enhance service delivery while maintaining strict HIPAA compliance and improving clinic workflow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Services Associate
OSU Physicians
Columbus, OH
02.2022 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Coordinated insurance verification processes, ensuring accurate patient information and coverage.
- Streamlined check-in procedures, improving patient experience and reducing wait times.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Organized and processed requests for release of medical records to both patients and outside providers
- Transcribed referrals from outside providers into EPIC
Home Remodeling Assistant
CD Morelock Services
Columbus, OH
03.2021 - 12.2021
- Maintained accurate inventory of tools and materials to support project timelines and reduce delays.
- Enhanced overall project quality by meticulously following design plans and paying close attention to detail during the execution of tasks.
- Contributed to a safe work environment by adhering to workplace safety guidelines and promptly addressing potential hazards.
Shift Manager
Bruegger's Bagels
Columbus, OH
10.2018 - 03.2021
- Addressed customer concerns promptly, enhancing overall satisfaction and loyalty.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Counted money and made bank deposits
Education
Associate of Applied Science - Nursing
Columbus State Community College
Columbus, Ohio, OH05-2026
Skills
- Patient documentation
- Insurance verification
- Patient registration
- Payment collection
- HIPPA Compliance
- EPIC experience
- Sterilization procedures
Clinical Experience
- Riverside Methodist Hospital (Spring 2025 and Spring 2026) - Med/Surg 216 hours
- Nationwide Children's Hospital (Fall 2025) - Neurology 24 hours
- Central Ohio Behavioral Health (Fall 2025) - Forensic Psychiatric Unit 36 hours
- Ohio State Wexner Medical Center (Summer 2025) - Women and Infants 24 hours
Certification
BLS Certified
Timeline
Patient Services Associate
OSU Physicians
02.2022 - Current
Home Remodeling Assistant
CD Morelock Services
03.2021 - 12.2021
Shift Manager
Bruegger's Bagels
10.2018 - 03.2021
Associate of Applied Science - Nursing
Columbus State Community College