Vivian Williams

Jefferson Art Museum

JFMA

Wyss Center

Jefferson Sports and Rehabilitation

• Greeted and checked in patients in a warm and professional manner.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Checked out patients, rescheduled their appointments through Epic, and input referrals through Navinet and Availity as needed.
• Answered, screened, and directed incoming calls to the appropriate staff member/team in a professional and courteous manner.
• Coordinated with providers and other departments to ensure timely and accurate patient care.
• Collected forms, insurance card, referrals, and co-pay to facilitate registration process and prepare patient for appointment.
• Assisted patients with limited or no English via the Language line for effective communication.
• Consistently followed HIPAA and other regulations while working with patient information.
• Maintained a clean and organized work environment.
• Fulfilled all other duties as requested or assigned.