James Cox

• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
• Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
• Inputted accurate patient insurance, billing and payment information in Axium.

• Reported problems and concerns to management.
• Inspected items and compared against standards to meet regulatory requirements.
• Collected and analyzed data to measure effectiveness of quality control processes.
• Performed tests and inspections to conform to established standards.

• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Mitigated business risks by working closely with staff members and assessing performance.

- Verified and applied weekly sales to Products on floor

-Refreshed and kept products prices and variety codes up to date

- Help customers verify which items were apart of sales collection

- communicated with vendors on which sales were kept active and which sales were terminated

• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Helped customers complete purchases, locate items, and join reward programs.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Processed both cash and card purchases and returns.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Checked for outdated and overripe grocery items and removed from inventory.
• Pleasantly greeted customers and provided prompt and courteous service.
• Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
• Assisted customers with price checking fruits and vegetables and finding requested items in department.

• Answered customer telephone calls promptly and appropriately handled needs.
• Maintained clean and organized front desk areas to uphold polished company image.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.