Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Lockridge

Summary

Dedicated customer service professional with a strong focus on building and maintaining customer relationships. Ability to collaborate within teams while effectively multitasking.

Overview

8
8
years of professional experience

Work History

Key Carrier/Coord (Store Manager Keith Cochrane)

HomeGood's
Lubbock , TX
03.2025 - Current
  • Model excellent customer service.
  • Oversaw merchandise flow, ensuring proper tagging and placement of inventory.
  • Ensured all opening and closing procedures were followed and that store operations align with company guidelines.

Ops Manager (Store Manager Joey Rivera)

CVS Pharmacy
Plainview, TX
05.2019 - 06.2023
  • Greeting customers, ensuring a welcoming, and friendly environment.
  • Provided individualized attention to each guest, ensuring a personalized, and memorable experience.
  • Utilized POS systems efficiently.
  • Mentored new staff, providing essential knowledge and skills for their roles.
  • Prepared and maintained bookkeeping records to ensure accurate financial tracking.
  • Compiled monthly financial reports by analyzing profit and loss statements.
  • Coordinated and scheduled appointments for RX vaccine administration.
  • Receiving, unloading, and stocking weekly truck deliveries, maintaining inventory accuracy.
  • Ensured compliance with company standards in planogram implementation.
  • Managed daily reconciliation of eight registers, ensuring punctual and precise bank deposits.
  • Maintained a clean and organized work area.
  • Oversaw the store's opening and closing operations, maintaining consistency in morning and night routines.

Team Lead (Store Manager Elizabeth Amaya)

Bealls Department Store
Plainview, TX
07.2017 - 01.2019
  • Managed cashier operations at the service desk, ensuring accurate transactions and customer satisfaction.
  • Maintained a professional demeanor while working during high-traffic times such as Black Friday, Christmas Eve, and the day after Christmas.
  • Worked effectively within a team to organize and execute corporate and DL visits.
  • Assisted customers at front counter, providing knowledgeable advice on jewelry, perfume and cosmetics.
  • Stocked, cleaned, and organized all departments to maintain a well-presented store.
  • Collaborated with team members to design and implement seasonal displays to enhance profit.
  • Executed multitasking duties by assisting customers, operating the POS system, answering calls, and placing online orders.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Provided customer service support for inquiries, complaints, and returns.

Education

Associate of Arts - Anatomy And Radiology

NTC Training Solutions
Crosbyton, TX
12-2007

High School Diploma -

Plainview High School
Plainview, TX
05-2005

Skills

  • Dependable and reliable
  • Customer service-focused
  • Effective at multitasking
  • Visual merchandising
  • Cash management
  • Cash register operation

Timeline

Key Carrier/Coord (Store Manager Keith Cochrane)

HomeGood's
03.2025 - Current

Ops Manager (Store Manager Joey Rivera)

CVS Pharmacy
05.2019 - 06.2023

Team Lead (Store Manager Elizabeth Amaya)

Bealls Department Store
07.2017 - 01.2019

Associate of Arts - Anatomy And Radiology

NTC Training Solutions

High School Diploma -

Plainview High School

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