Melanie Lombardo
Kyle,TX
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Baylor Scott & White Health
Austin, TX
11.2021 - Current
- Performed monthly tracers and medication audits for the clinic
- Ordered supplies and medications for clinic to replace expired or low-in-stock items, including office supplies, ensured that all equipment was functioning correctly and efficiently.
- Soft launched an allergy nurse visit schedule for three allergy specialists' patients while successfully balancing three internal medicine providers' preferences and clinical tasks.
- Became a preceptor to help educate and train four onboarding medical assistants.
- Maintained cleanliness in examination rooms, point of care room, and medication room by stocking supplies, disposing of used and expired materials properly.
- Opened and closed clinic per policy to ensure proper open and closing qulaity control protocols are completed for the Clinitek and Sofia machines. Ensuring the clinic AED is inspected and functioning properly.Logging temperatures from thermostats on medication fridge, medication freezer, and in point of care room, and also clearing shred bins properly, cleaning examination rooms, and stocking supplies as needed.
- Performed administrative duties such as scheduling different types of appointments such as new patient appointments, new patient acute appointments, acute appointments, hospital discharge follow-up appointments, follow-up appointments, physical appointments, medicare wellness exam appointments, pre op exam appointments, nurse visits, lab visits, x-ray visits, and virtual visits per our providers request. Assisted in scheduling by portal message, by phone call, or while patient is in the office.
- Answered hospital laboratory phone calls to obtain critical lab results for physicians, answered phone calls from our call center, documented every phone call in detail by telephone encounter.
- Utilized interpreters for phone calls or for patient appointments due to language barrier.
- Performed scanning patient medical records electronically to patient charts and routing to provider as needed.
- Abstracted patient's colonoscopy reports, mammogram reports, lab reports, eye exam reports, ultrasound reports, x-ray reports CT scan reports, and MRI reports into the patient's chart manually per physician's request.
- Further assisted inbasket messages from patient and providers by online message or phone call.
- Assisted with medication refill requests and prior authorization requests.
- Faxed referrals, lab orders, imaging orders, medical records requests, and completed paperwork by the physicians. Handled incoming faxes for physicians to sign and review.
- Assisted with clinical intake in obtaining patient's vital signs, mood screening, verifying and updating patient's medications, allergies, pharmacy, medical history, immunization history, supplemental history, and addressing care gaps.
- Provided support to patients by helping them fill out forms for physicians, such as Release of Medical Information Forms, Disability Placard Forms, Controlled Substance Agreement Forms, Immtrac2 Forms, and answering their questions about healthcare services.
- Prepared specimens for laboratory testing and performed routine laboratory tests, such as Rapid Strep, Rapid Flu, Flu RSV PCR, COVID-19, and Throat Culture. Collected urine samples from patients for drug screens, pregnancy tests, urinary tract infections, and STI testing when directed by a physician.
- Administered allergy injections, immunizations such as Flu vaccinations, Prevnar vaccinations, Hep A vaccinations, Hep A&B vaccinations, Tdap vaccinations, Depo-Medrol vaccinations, Depo-Provera vaccinations, and Vitamin B12 vaccinations along with TB testing.
- Injections site routes administered are Deltoid, Ventrogluteal, Intradermal, Intramuscular and Subcutaneous.
- Assisted with wound dressings and in minor surgical procedures such as removing stitches, under the direction of a physician, transferred patients to the emergency room for further evaluation per physician request.
- Conducted diagnostic tests such as EKGs, orthostatic blood pressure, and vision screenings.
- Conducted regular training sessions for staff on proper handling of hazardous materials, fire safety, first aid, CPR and other related topics.
Contact Center Representative
Baylor Scott & White Health
Round Rock, TX
03.2020 - 09.2021
- Handled patient phone calls to help schedule patient specialty visits, primary care physician visits, lab visits, radiology visits, nurse visits, convenient care visits, establish care visits, transfer of care visits, virtual visits, hospital discharge follow-up visits, and annual visits with a provider in the Round Rock, Austin, and Hill Country Region for Baylor Scott & White Health.
- Assisted with telephone encounters to provider offices regarding patient requests, triaging patients to our nurse escalation line or suicide hotline, registering patients, and updating patient information in patient charts.
- Answered, screened, and processed a high volume of calls daily. Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis.
- Managed patient expectations by clarifying needs, identifying options, and recommending services.
- Attended regular training sessions on relevant topics to stay updated with industry trends.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every patient.
- Offered resolutions to de-escalate calls and solve patient issues.
- Reviewed patient feedback surveys to identify areas of improvement in service quality.
- Resolved patient complaints in a professional manner.
Education
Certified Medical Assistant
Austin Community College
Leander, TX11-2021
High School Diploma -
Bastrop Highschool
Bastrop, TX06-2018
Social Media Marketing
Austin Community College
Austin, TXSkills
- Strong leadership
- Patient-focused care
- Multitasking and prioritization
- Customer service excellence
- Documentation expertise
- Telephone Etiquette
- Professional Bedside Manner
- Compliance knowledge
- Time management abilities
- HIPAA Compliance
Certification
- First Aid and CPR Certified
Timeline
Certified Medical Assistant
Baylor Scott & White Health
11.2021 - Current
Contact Center Representative
Baylor Scott & White Health
03.2020 - 09.2021
- First Aid and CPR Certified
Certified Medical Assistant
Austin Community College
High School Diploma -
Bastrop Highschool
Social Media Marketing
Austin Community College
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