Summary
Overview
Work History
Education
Skills
Family time , Going to the beach and spending time with my grand child
Timeline
Server

Melanie Lum

Summary

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Server

Historic Humbolt Estates LLC
11.2023 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Owner

Kai Kars Kauai
10.2014 - 06.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Education

High School Diploma -

Kapaa High School
Kapaa, HI
06.1990

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Cleanliness standards
  • Service prioritization
  • Relationship Management

Family time , Going to the beach and spending time with my grand child

I love spending time. with family no matter how it is spent. Traveling , walking , family gatherings, or just hanging out together at the beach. My granddaughter is my number one person. Spending quality time is most important.

Timeline

Server

Historic Humbolt Estates LLC
11.2023 - 06.2024

Owner

Kai Kars Kauai
10.2014 - 06.2023

High School Diploma -

Kapaa High School

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Melanie Lum