Melanie Luna
San Antonio,TX
Summary
Experienced persuasive broker with a proven track record of over 4 years in successfully soliciting potential customers to buy, sell, and pawn personal items. Highly skilled in communication and negotiation techniques to ensure customer satisfaction. Adept at providing expert advice to clients regarding prices, interest rates, and sales conditions. Dedicated to maintaining a satisfied customer base for repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Pawn Broker
Pronto Pawn
1047 Culebra Rd. San Antonio, Tx
02.2020 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
Road Side Assistance
Qualfon
200 S Haine Dr, Harlingen, TX
09.2019 - 12.2019
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Debit Card/ Check Fraud Specialist
Advanced Call Center Technologies
1514 S 77 Sunshine Strip Harlingen, Tx
04.2019 - 09.2019
- Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
- Conducted interviews with suspects and filed reports of findings.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
South Texas Training Center
San Benito, TX06.2018
Skills
- Proactive thinking
- Customer Relations
- Managing Multiple Tasks
- Issue and Complaint Resolution
- Call Center Operationa
- Financial Transactions
- Business Growth and Retention
- Inclusivity
Timeline
Pawn Broker
Pronto Pawn
02.2020 - Current
Road Side Assistance
Qualfon
09.2019 - 12.2019
Debit Card/ Check Fraud Specialist
Advanced Call Center Technologies
04.2019 - 09.2019
High School Diploma -
South Texas Training Center