Melanie Lunz
Tehachapi,CA
Summary
Quality-driven worker offering several years of restaurant experience in high volume establishments. Well-versed in cleaning and sanitizing, clearing trash and preparing order. Committed to enhancing team success through flexibility and expertise in various areas. Very self-motivated offers strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly. Also committed to reaching business goals. Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Office Technician
Department of Corrections
07.2024 - Current
- Provided administrative support to management and other staff by preparing documents, maintaining records and filing systems.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Managed front desk operations including scheduling appointments
Bank Teller
Alta One Federal Credit Union
08.2022 - 06.2024
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Barista
Starbucks
08.2020 - 08.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Addressed and resolved customer concerns to maintain brand loyalty.
Cashier
Albertsons
07.2017 - 12.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Waitress
Kelcys
01.2014 - 07.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Tehachapi High School
Tehachapi06.2017
Skills
- Strong organizational skills
- Multitasking efficiency
- Professional telephone etiquette
- Customer Service
- Work Ethic and Integrity
- Cash Handling
- Multitasking
- Cleanliness standards
- Food handling
- Responsible and Reliable
Timeline
Office Technician
Department of Corrections
07.2024 - Current
Bank Teller
Alta One Federal Credit Union
08.2022 - 06.2024
Barista
Starbucks
08.2020 - 08.2022
Cashier
Albertsons
07.2017 - 12.2019
Waitress
Kelcys
01.2014 - 07.2017
High School Diploma -
Tehachapi High School
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