Melanie Lupro
Belleville
Summary
Dynamic Patient Service Associate at Michigan Medicine University of Michigan, adept at ensuring patient confidentiality and facilitating insurance verification. Recognized for fostering a welcoming environment and delivering exceptional communication. Proven ability to multitask and collaborate effectively, enhancing patient satisfaction and operational efficiency. Committed to professionalism and empathetic care in all interactions.
Overview
6
6
years of professional experience
Work History
Patient Service Associate
Michigan Medicine University of Michigan
08.2021 - Current
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Housekeeping Supervisor
Fairfield Inn Marriott
06.2019 - 02.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Associate of Science - Medical Office Administration
Virginia College
Birmingham, AL09-2016
Skills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Professionalism and etiquette
- Scheduling appointments
- Patient registration
- Caring and empathetic
- Punctual and hardworking
- Teamwork
- Excellent communication
- Multitasking
- Time management
Timeline
Patient Service Associate
Michigan Medicine University of Michigan
08.2021 - Current
Housekeeping Supervisor
Fairfield Inn Marriott
06.2019 - 02.2021
Associate of Science - Medical Office Administration
Virginia College
Similar Profiles
Skyler DubySkyler Duby
Cardiac Telemetry Technician at Michigan Medicine University of MichiganCardiac Telemetry Technician at Michigan Medicine University of Michigan
Ryan RaberRyan Raber
Laboratory Animal Technician Senior at Michigan Medicine University of MichiganLaboratory Animal Technician Senior at Michigan Medicine University of Michigan
Bria HargroveBria Hargrove
Security Officer at Michigan Medicine, University of Michigan HospitalSecurity Officer at Michigan Medicine, University of Michigan Hospital