Hi, I’m
Melanie Madrigal
Rockford,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Willingness to take on added responsibilities to meet team goals. Focused and dependable candidate ready for any challenge given.
Overview
14
years of professional experience
Work History
TargetRockford, IL
Style Consultant
06.2022 - Current
Job overview
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Built lasting relationships through personal interaction and savings incentives to preserve clientele.
- Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Spears ManufacturingSanta Paula, United States
Production Worker
03.2016 - 06.2022
Job overview
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustments.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule
Big LotsPort Hueneme, CA
Customer Service Associate
08.2015 - 05.2016
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Managed Cash drawer up to $500.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
The Palms Of BonaventureVentura, CA
Resident Assistant
01.2014 - 08.2015
Job overview
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, and managed laundry.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cash AmericaLompoc, CA
Sales Associate
06.2009 - 12.2013
Job overview
- Maintained strict confidentiality of bank records and client information.
- Made loans on jewelry items after closely inspecting item value.
- Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud.
- Managed efficient cash register operations.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Assembled important paperwork and disclosures for borrower.
- Increased sales by 15% by up selling customers better percentage rates.
- Maintained energy and enthusiasm in fast-paced environment
- Handled up to 50 calls per day to address customer inquiries and concerns.
Lompoc Valley Medical Center: HospitalLompoc, CA
Receptionist
08.2012 - 07.2013
Job overview
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Screened visitors and issued badges to maintain safety and security.
- Checked patient insurance, demographic and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients up to 100 Calls.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Collected, organized and entered patient data into medical systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Laurus CollegeSanta Maria, CA
Professional Business Support
06.2012
University Overview
- Responsible for providing quality service for facilities management.
- Work with the management team on fiscal strategic planning.
- Coordinate project development surveys.
- Work in partnership with other management team members to ascertain and carry out needs of technical nature and precedence of the business.
- Provide guidance and financial planning to the business.
- Provide documentation support, procedure, and financial initiatives for the business.
- Responsible for the administration of the business.
- Support the budget, the auditing process, the training, and the coordination of projects.
Laurus CollegeSanta Maria, CA
Certificate from Medical Billing & Coding
06.2012
University Overview
- HIPPA
- ICD-9 and ICD-10
- Medical Billing
- Medical Coding
- Medical Records
- Insurance Verification
- Medical Terminology
- Scheduling
Skills
- Training and Development
- MS Office
- Microsoft Office
- Decision Making
- Credits and Refunds
- Cash Handling
- Loan processing
- Accurate in Following Orders
- Multitasking and Prioritization
- Customer Service
- Fraud Detection and Prevention
- Consultative Sales Approach
- Cash Register Operations
Timeline
Style Consultant
Target
06.2022 - Current
Production Worker
Spears Manufacturing
03.2016 - 06.2022
Customer Service Associate
Big Lots
08.2015 - 05.2016
Resident Assistant
The Palms Of Bonaventure
01.2014 - 08.2015
Receptionist
Lompoc Valley Medical Center: Hospital
08.2012 - 07.2013
Sales Associate
Cash America
06.2009 - 12.2013
Laurus College
Professional Business Support
Laurus College
Certificate from Medical Billing & Coding
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