Melanie Makofske
Albany
Summary
Dedicated professional with extensive experience in delivery coordination and customer service. Known for strong attention to detail and the ability to resolve issues promptly, ensuring high levels of customer satisfaction.
Overview
20
20
years of professional experience
Work History
Delivery Driver
DoorDash
Albany
11.2023 - Current
- Delivered food orders promptly to ensure customer satisfaction.
- Navigated routes using GPS and mapping tools for efficiency.
- Communicated with customers regarding order status and delivery updates.
Deli Clerk
Market 32
Colonie
05.2024 - 12.2025
- Prepared and sliced deli meats and cheeses to customer specifications.
- Maintained cleanliness and organization of the deli counter and equipment.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Monitored product freshness and reported any quality issues to management promptly.
- Collaborated with team members to enhance service efficiency during peak hours.
Delivery Driver
Uber Eats
Albany
06.2022 - 10.2023
- Delivered food orders promptly to ensure customer satisfaction.
- Navigated routes using GPS and mapping tools for efficiency.
- Communicated with customers regarding order status and delivery updates.
Driver
Lyft
Albany
03.2021 - 09.2023
- Provided safe and reliable transportation to passengers across various locations.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Navigated efficiently using GPS systems to optimize travel routes.
- Communicated effectively with passengers to ensure a positive riding experience.
Assistant Deli Manager
Hannaford Supermarket
Round Lake
11.2019 - 06.2020
- Supervised deli staff to ensure smooth daily operations and excellent service.
- Managed inventory levels to maintain product freshness and availability.
- Coordinated scheduling for deli staff to optimize coverage during peak hours.
- Trained new employees on deli procedures and customer service standards.
Deli Clerk
Five Points Market
Saratoga Springs
08.2017 - 01.2019
- Prepared and sliced deli meats and cheeses to customer specifications.
- Maintained cleanliness and organization of the deli counter and equipment.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Operated deli equipment, including slicers, scales, and packaging machines.
- Stocked inventory shelves with fresh products to ensure availability for customers.
Deli Clerk
Boiceville Market
Boiceville
03.2013 - 06.2016
- Prepared and sliced deli meats and cheeses to customer specifications.
- Maintained cleanliness and organization of the deli counter and equipment.
- Monitored product freshness and reported any quality issues to management promptly.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
Deli Clerk
Hobo Deli
Kingston
10.2010 - 02.2013
- Prepared and sliced deli meats and cheeses to customer specifications.
- Operated the register and the lottery machine
- Maintained cleanliness and organization of the deli counter and equipment.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Operated deli equipment, including slicers, scales, and packaging machines.
- Stocked inventory shelves with fresh products to ensure availability for customers.
Receptionist
The Reed Group
East Greenbush
02.2008 - 05.2010
- Greeted visitors and directed them to appropriate departments.
- Managed incoming calls and routed them to relevant staff members.
- Processed incoming and outgoing mail to ensure timely communication.
- Assisted in maintaining office supplies and inventory management.
- Reviewed and organized customer cases to enhance clarity and accessibility.
- Collaborated with team members to improve front desk operations.
Data Entry Clerk
Troy Police Department
Troy
11.2006 - 02.2008
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Entered and updated incident reports in department database.
- Maintained accurate records of evidence and property management.
- Updated existing records with new or revised information.
- Created spreadsheets to track data entries.
- Collaborated with team members to streamline data entry tasks.
- Managed confidential information adhering to privacy regulations.
Education
Graduate Certificate - Paralegal Studies
Mildred Elley
Albany, NY08-1996
High School Diploma -
Meekel Academy
Scotia,NY06-1993
Skills
- Delivery coordination
- Route navigation
- Inventory tracking
- Team collaboration
- Shopping orders
- Safe driving
- Valid Driver's license
- Quality assurance
- Attention to detail
- Time management
- Multitasking and organization
- Problem-solving
- Adaptability
- Team collaboration
- Effective communication
- Customer service
- Customer service
Timeline
Deli Clerk
Market 32
05.2024 - 12.2025
Delivery Driver
DoorDash
11.2023 - Current
Delivery Driver
Uber Eats
06.2022 - 10.2023
Driver
Lyft
03.2021 - 09.2023
Assistant Deli Manager
Hannaford Supermarket
11.2019 - 06.2020
Deli Clerk
Five Points Market
08.2017 - 01.2019
Deli Clerk
Boiceville Market
03.2013 - 06.2016
Deli Clerk
Hobo Deli
10.2010 - 02.2013
Receptionist
The Reed Group
02.2008 - 05.2010
Data Entry Clerk
Troy Police Department
11.2006 - 02.2008
Graduate Certificate - Paralegal Studies
Mildred Elley
High School Diploma -
Meekel Academy