Melanie Martin
Doral,FL
Summary
Self-motivated and diligent Psychology major at Florida International University with a passion for advancing research in neuropsychology and clinical psychology, currently in my junior year. I offer strategic problem-solving abilities, strong interpersonal skills, and a proven capacity to manage complex tasks effectively, developed through customer service and administrative experience. In addition to being proficient in working with diverse populations and excelling in collaborative settings, I am committed to contributing to impactful research that strengthens the understanding of psychological processes and supports my long-term goal of specializing in neuropsychology.
Overview
3
3
years of professional experience
Work History
Receptionist/RSA
City of Doral Parks & Recreation
05.2024 - Current
- Streamlined front desk operations for increased efficiency by managing phone calls, emails, and walk-in clients
- Confirmed party rental appointments, communicated with clients, and updated client records.
- Enforced Park rules and regulations to ensure a safe and enjoyable environment for all visitors.
- Conducted regular maintenance tasks on trails, playgrounds, and picnic areas for optimal visitor experience.
Sales Advisor
H&M Retail
08.2023 - 05.2024
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed inventory by ensuring proper stock levels and timely replenishment of merchandise.
Sales Associate
Gap Factory
02.2023 - 04.2023
- Assisted customers in locating products by checking the store system for merchandise availability at other locations.
- Proactively promoted credit card applications, special donations, and specific product campaigns to meet or exceed store targets.
- Ensured compliance with cash-handling procedures and handled transactions accurately.
- Worked collaboratively with the team to achieve sales goals and maximize revenue.
Sales Associate
Five Below
09.2022 - 02.2023
- Organized racks and shelves to maintain a visually appealing store layout, attract customers, and promote featured merchandise.
- Greeted customers warmly and maintained knowledge of store merchandise to assist with recommendations and upselling opportunities
- Issued receipts, processed refunds, credits, and exchanges accurately and efficiently.
- Performed routine cleaning and upkeep of the store, including sweeping. mopping, taking out garbage, and cleaning bathrooms.
Accountant Assistant
West Coast Trucking Corp
07.2021 - 01.2022
- Directed clients to the appropriate accountants, ensuring efficient communication and service.
- Answered phone calls and responded to office emails promptly to address inquiries and maintain client satisfaction.
- Produced and distributed invoices and financial documents accurately and on time.
- Received and sorted incoming mail, prepared packages for delivery, and scanned documents to support office operations.
Education
Bachelor Of Arts - Psychology
Florida International University
Miami, FLAssociate Of Arts - Psychology
Miami Dade College
Miami, FL06.2024
High School Diploma -
Ronald W. Reagan Doral Senior High School
Doral, FL06.2022
Skills
- Data entry
- Verbal and written communication
- File management
- Problem-solving
- Payment processing
- Records maintenance
- Punctual and reliable
- Team collaboration
- Microsoft office
- Multitasking and prioritization
- Front desk operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist/RSA
City of Doral Parks & Recreation
05.2024 - Current
Sales Advisor
H&M Retail
08.2023 - 05.2024
Sales Associate
Gap Factory
02.2023 - 04.2023
Sales Associate
Five Below
09.2022 - 02.2023
Accountant Assistant
West Coast Trucking Corp
07.2021 - 01.2022
Bachelor Of Arts - Psychology
Florida International University
Associate Of Arts - Psychology
Miami Dade College
High School Diploma -
Ronald W. Reagan Doral Senior High School
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