Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Marx

Columbus,OH

Summary

As an experienced bartender with a strong background in customer service, I am seeking to transition into the banking industry, specifically in a customer service role. My expertise in handling financial transactions with precision, verifying customer identities, resolving disputes, and delivering exceptional service in fast-paced environments has equipped me with transferable skills critical for success in banking. I am eager to leverage my attention to detail, problem-solving abilities, and commitment to customer satisfaction to contribute to a team focused on delivering secure and efficient financial solutions.

Overview

10
10
years of professional experience

Work History

Bartender

CMH Airport
Columbus, OH
06.2021 - Current
  • Delivered impeccable service to discerning travelers, ensuring seamless and delightful experiences
  • Expertly managed cash transactions with precision and adherence to security protocols
  • Fosters a welcoming atmosphere while adhering to rigorous security standards within the airport environment
  • Proactively recommended menu selections, driving increased sales and customer satisfaction

Server Trainer/Bartender

BJ'S Restaurant & Brewhouse
Columbus, OH
05.2015 - 03.2020
  • Spearheaded comprehensive training programs, instilling best practices in guest service, safety, and operational protocols
  • Championed a culture of excellence, delivering exceptional service that consistently exceeded guest expectations
  • Expertly anticipated and addressed guest needs, ensuring a personalized and memorable dining experience
  • Strategically upsold additional menu items, contributing to increased revenue generation

Education

Some College (No Degree) -

Ohio Dominican University
Columbus

Skills

  • Customer Service Excellence
  • Guest Experience Enhancement
  • Efficient Cash Transaction Processing
  • Strategic Upselling Tactics
  • Advanced Computer Proficiency
  • Confidential Information Management
  • Skilled at Managing Multiple Tasks
  • Workflow Optimization Strategies

Timeline

Bartender

CMH Airport
06.2021 - Current

Server Trainer/Bartender

BJ'S Restaurant & Brewhouse
05.2015 - 03.2020

Some College (No Degree) -

Ohio Dominican University
Melanie Marx