Melanie Matkin
Jersey City
Summary
Luxury Retail leader with 30+ years of experience driving performance across high-end retail environments, including 15+ years in senior leadership roles. Proven General Manager and Multi-Store Director recognized for translating store-level execution into scalable strategies that improve operational efficiency, talent performance, and client experience across multiple locations. Known for cross-functional partnership, data informed decision-making, and a people-first leadership approach. Demonstrated success in developing leaders, improving retention, strengthening client loyalty, and optimizing inventory and operational controls in alignment with brand standards and corporate objectives.
Overview
16
16
years of professional experience
Work History
Store Director
Gucci
SoHo, NY
01.2025 - Current
- Lead a store team of 16, driving annual revenue exceeding $16M while maintaining full alignment with brand standards and operational procedures.
- Identified and executed sales growth opportunities through performance analysis, client segmentation, and strategic selling initiatives to consistently exceed volume targets.
- Partnered with leadership to execute a successful activation for La Famiglia event, September 2025, generating $3M in sales. Ranking #2 out of 10 globally. Currently #11 in North America for La Famiglia sales, post activation.
- Designed and executed additional CRM strategies in 2026 that have generated 300K in volume.
- Partnered with leadership and corporate stakeholders to reinforce a client-centric service culture aligned with brand Customer Service focus standards.
Multi-Store Director
Gucci
Boston, Massachusetts
01.2024 - 01.2025
- Lead a multi-store team, of 20+ associates, driving annual revenue exceeding $15M while maintaining full alignment with brand standards and operational priorities.
- Identified and executed sales growth opportunities through performance analysis, client segmentation, and strategic selling initiatives to consistently exceed volume targets.
- Partnered with leadership and corporate stakeholders to reinforce a client-centric service culture aligned with brand Customer Service focus standards.
- Designed and executed CRM strategies that strengthened client retention, and tier progressions, generating $300K in incremental revenue within the first year at the location.
- Directed end-to-end talent strategy, including recruitment, onboarding, training, succession planning, and performance management, resulting in improved retention and bench strength.
- Strengthened inventory management and operational controls, removing the Boston Copley location from the High Shrink list and achieving 0.07% shrink in 2024.
Store Director
Gucci
Seattle, Washington
01.2010 - 01.2024
- Lead a luxury retail location generating $8M in annual revenue, consistently meeting or exceeding brand performance, service, and operational standards.
- Drove sustained sales growth by identifying strategic opportunities and executing initiatives aligned with corporate objectives; exceeded annual revenue targets by 20% in 2018.
- Built, coached, and retained a high-performing sales team through structured training, performance management, and succession planning, consistently exceeding client experience expectations.
- Championed a client-centric culture aligned with Gucci's Customer Service Focus, strengthening brand loyalty and repeat business across client tiers.
- Developed and executed CRM strategies that increased client retention.
- Directed end-to-end talent management, including recruitment, onboarding, training, and performance evaluation building a strong internal leadership pipeline.
- Maintained disciplined inventory and loss-prevention controls, sustaining shrink below 0.25% while supporting sales growth and operational efficiency.
Education
University of Washington
Seattle, WASkills
- Talent Development
- Team Leadership
- CRM Strategy
- Client Retention
- Relationship Management
- Luxury Service Standards
- Performance Management
- Inventory Management
- Sales Analysis
Community
- Gucci ChangeMakers Ambassador, 2010, 2023, Connecting Gucci to Community Outreach programs and volunteer opportunities
- GlobalWA Committee Member, 2010, 2024, Non-profit whose mission is to promote foreign aid across a network of philanthropists
- Women of the World Committee Member, 2010, 2024, Global organization for building self-reliance amongst immigrant women
- StolenYouth Table Captain, 2014, 2024, Female-led non-profit dedicated to ending child trafficking
Timeline
Store Director
Gucci
01.2025 - Current
Multi-Store Director
Gucci
01.2024 - 01.2025
Store Director
Gucci
01.2010 - 01.2024
University of Washington