melanie mccreary
lakeport,California
Summary
Adaptable Retail Operations Manager with extensive experience in material handling, inspections and shipping and receiving. Effective communicator and team-oriented professional with expertise in conflict resolution, recruiting and interviewing and organizational design. Successful background in continual process improvement and cost reduction.
Overview
27
27
years of professional experience
Work History
Retail Operations Manager
Hospice Services Of Lake County
04.2015 - 03.2025
- Assisted in daily store operations to ensure seamless customer experiences.
- Supported inventory management processes, tracking stock levels and product placement.
- Learned operational systems for efficient point-of-sale transactions and customer service.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Monitored product displays to optimize visual merchandising and drive sales engagement.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Shipping and Receiving Clerk
JC Penny Co
01.2007 - 02.2010
- Oversaw shipping and receiving operations, ensuring timely processing of inbound and outbound shipments.
- Managed inventory control systems to maintain accurate stock levels and minimize discrepancies.
- Trained and mentored new staff on best practices for safe handling of materials and equipment usage.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Logistics Supervisor
Target
09.1998 - 02.2005
- Supervised daily logistics operations, ensuring timely and accurate delivery of goods.
- Coordinated inventory management, optimizing stock levels to prevent shortages and excess.
- Developed and implemented process improvements, enhancing workflow efficiency across teams.
- Trained and mentored staff on logistics best practices, fostering professional growth and compliance.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Oversaw safety protocols in warehouse operations, ensuring compliance with regulatory standards and company policies.
- Managed vendor relationships, negotiating contracts to secure favorable terms and conditions.
- Trained, scheduled and evaluated [Number] employees.
Education
High School Diploma -
Lowerlake High School
Lower Lake, CASkills
- Store operations
- Health and safety
- Operational efficiency
- Store planning
- Recruitment and hiring
- Staff management
Timeline
Retail Operations Manager
Hospice Services Of Lake County
04.2015 - 03.2025
Shipping and Receiving Clerk
JC Penny Co
01.2007 - 02.2010
Logistics Supervisor
Target
09.1998 - 02.2005
High School Diploma -
Lowerlake High School