Melanie McDonald
Fort Worth,TX
Summary
Dynamic professional with extensive experience in logistics , dispatch and customer service, notably as a Dispatcher Coordinator at DFW Airport. Excelled in enhancing customer satisfaction and efficiently managing over 100 fleet vehicles. Skilled in dispatch software and problem-solving, demonstrating exceptional attention to detail and the ability to work independently. Achieved consistent service quality through meticulous schedule adherence and proactive communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Courier/Driver
Lyft/Uber/Doordash
04.2018 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Dispatcher Coordinator
DFW Airport
07.2022 - 11.2023
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Direct dispatching, routing, and tracking of 100+ fleet vehicles. Maintain professional relationship with coworkers/regulation administration, travelers and drivers to increase trust, reliability and rapport.
- Closely monitor dispatch patterns and prioritize calls from clients and other ground transportation departments. Perform varies processes to assist in finding lost items and materials.
Dispatcher
1845 Oil Rig Services
07.2019 - 10.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 200+ fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Conferred with customers or supervising personnel to address questions, problems, or requests for service
- Relayed work orders, messages, or information to or from drivers by using telephones or two-way radios
- Recorded and maintained files or records of customer requests other dispatch information
Office Manager
Floors Inc
07.2014 - 02.2016
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Prepared a wide variety of documents including correspondence, reports, memoranda; copied, collated, faxed, emailed, and distributed information in various formats
- Processed accounting, purchase and budgetary materials for the department including accounts payable and accounts receivable.
- Created, maintained and filed all client contracts, service agreements, maintaining customer databases.
- Ensured efficient dispatch and routing/scheduling of a service technician team.
Education
Associate of Arts - General Studies At Location
Tarrant County College
Hurst01-2026
Skills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Schedule Adherence
- GPS systems
- Microsoft Applications
- Data Entry
- Dispatch software
- intermediate Spanish speaking
Certification
- Level II Security License/Clearance from State of Texas in 2024
Languages
Spanish
Limited Working
Timeline
Dispatcher Coordinator
DFW Airport
07.2022 - 11.2023
Dispatcher
1845 Oil Rig Services
07.2019 - 10.2020
Courier/Driver
Lyft/Uber/Doordash
04.2018 - Current
Office Manager
Floors Inc
07.2014 - 02.2016
- Level II Security License/Clearance from State of Texas in 2024
Associate of Arts - General Studies At Location
Tarrant County College
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