Melanie Menchaca
Pharmacy Technician
San Antonio,TX
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. I am eager to be challenged in order to grow and improve my communication and professional skills gained through previous experience of customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Liaison, Pharmacy-Inpatient
UHS
02.2023 - Current
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- prescription processing, insurance processing, prior authorization
- Set up and modified patient profiles to include current medications and insurance details.
- Communicating with nurses and charge nurses on daily census with anticipated discharges
- Assures all components for discharge prescriptions are included (medications, supplies, drug information, batch labels, MTB Claim Check, and receipts) prior to dispensing.
- Delivering medication to patients discharging in a timely manner
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Resolved third-party billing, computer system and customer service issues.
Inpatient Pharmacy Technician
University Hospital - University Health System
07.2022 - 02.2023
- Prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Dispensed and procured medication & IV fluids used in hospital.
- Handled stock and order supplies of medicines and drugs
- Deliver patient specific medications to nurses and/or omni cell
- Compounding medications
Pharmacy Technician
HEB Pharmacy
05.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Patient Care Technician
Methodist Stone Oak Hospital
11.2020 - 06.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitor COVID patients with extra care
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Scheduler Coordinator
UTHSCSA
03.2017 - 04.2018
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized patient files and streamlined operations to improve efficiency.
Medical Health Care Receptionist
UTHSCSA
09.2016 - 03.2017
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Pharmacy Care Representative
HEB Pharmacy
02.2012 - 09.2016
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Worked flexible hours; night, weekend, and holiday shifts.
Administrative Assistant
HEB
09.2011 - 02.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and new hire appointments
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Bagger
HEB Grocery Store
08.2008 - 02.2009
- Maintained customer satisfaction by assisting with carrying out goods.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Communicated with cashiers and customers to learn about bagging needs.
Cashier
HEB Grocery Store
02.2009 - 09.2011
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - Pre- Nursing
Northwest Vista College
San Antonio, TX05.2020
High School Diploma -
Marquee Learning Center
San Antonio, TX01.2013
Skills
- Prescription Refill Fulfillment
- Dispensing Medications
- Organization and Prioritization
- Confidentiality and HIPAA
- Microsoft Outlook
- Spanish speaking
- Excellent Verbal and communication skills
- Certified Immunizer
- Certified Health Screener
- Electronic Medical Record (EMR) Systems
- Critical Thinking
Certification
- CPhT - Certified Pharmacy Technician
- Certified Immunizer
Timeline
Liaison, Pharmacy-Inpatient
UHS
02.2023 - Current
Inpatient Pharmacy Technician
University Hospital - University Health System
07.2022 - 02.2023
Patient Care Technician
Methodist Stone Oak Hospital
11.2020 - 06.2021
Pharmacy Technician
HEB Pharmacy
05.2018 - Current
Scheduler Coordinator
UTHSCSA
03.2017 - 04.2018
Medical Health Care Receptionist
UTHSCSA
09.2016 - 03.2017
Pharmacy Care Representative
HEB Pharmacy
02.2012 - 09.2016
Administrative Assistant
HEB
09.2011 - 02.2012
Cashier
HEB Grocery Store
02.2009 - 09.2011
Bagger
HEB Grocery Store
08.2008 - 02.2009
Associate of Science - Pre- Nursing
Northwest Vista College
High School Diploma -
Marquee Learning Center