Melanie Mercedes
Rochester,NY
Summary
An results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PCA
Elite Home Health Care
12.2022 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
Fast Food Worker
Taco Bell
05.2019 - 11.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
Education
High School Diploma -
Young Women's College Prep
Rochester, NY06.2020
Skills
- Personal Hygiene Assistance
- Behavioral Management
- Emotional Support
- Dementia Care
- HIPAA Compliance
- Medical terminology knowledge
- Sterilization techniques
- Patient positioning understanding
- Calm Under Stress
- Fast and efficient service worker
- Cleaning and sanitation
- Positive attitude and enthusiasm
- Customer Service
- Engaging personality
- Money Handling
- Safe Food Handling
- Reliable and punctual
- Cash handling proficiency
- Late-night shift availability
Certification
- Home Health Aide (HHA) Certification
- First Aid Certification
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
PCA
Elite Home Health Care
12.2022 - Current
Fast Food Worker
Taco Bell
05.2019 - 11.2022
- Home Health Aide (HHA) Certification
- First Aid Certification
- CPR/AED Certification
High School Diploma -
Young Women's College Prep
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