Experienced with financial transaction processing and operational management. Utilizes analytical skills to identify and resolve discrepancies efficiently. Track record of maintaining regulatory compliance and enhancing process accuracy.
Overview
25
25
years of professional experience
Work History
Delivery Driver
Uber Eats
04.2024 - Current
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Verified accuracy of all deliveries against order forms.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Online Communication Specialist
FirstBank of Colorado
01.2014 - 03.2024
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Improved risk management with diligent monitoring of financial transactions for potential fraud or suspicious activity.
Assisted customers with account set-up and maintenance, ensuring accurate and up-to-date records at all times.
Participated in community outreach programs on behalf of the bank, promoting positive brand image and building relationships with local organizations.
Facilitated clear communication between departments to resolve issues promptly and foster team collaboration.
Assistant Manager
Goodtimes Burgers and Frozen Custard
04.2001 - 01.2014
Supervised day-to-day operations to meet performance, quality and service expectations.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Teacher's Assistant
Denver Area Youth Services
02.2000 - 08.2000
Coordinated, planned, developed and implemented after school activities designed to enrich lives of students.
Organized diverse activities, addressing various interests and promoting social interaction among participants.
Enhanced student engagement by organizing interactive activities and events on campus.
Education
Associates Degree - Applied Science in Massage Therapy
Heritage College
01.2007
GED - undefined
Alameda Senior High
06.2003
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Career Education Center
09.2001
Skills
Operations management
Payment processing
Operational risk assessment
Transaction processing
Computer skills
Effective communication
Timeline
Delivery Driver
Uber Eats
04.2024 - Current
Online Communication Specialist
FirstBank of Colorado
01.2014 - 03.2024
Assistant Manager
Goodtimes Burgers and Frozen Custard
04.2001 - 01.2014
Teacher's Assistant
Denver Area Youth Services
02.2000 - 08.2000
GED - undefined
Alameda Senior High
undefined
Career Education Center
Associates Degree - Applied Science in Massage Therapy