Melanie Mobley
Summary
Dynamic healthcare professional with extensive experience in the Home Healthcare field, excelling in patient assessments and clinical leadership. Proven track record in enhancing patient outcomes through evidence-based interventions and effective communication. Skilled in managing patient relationships and optimizing care plans, ensuring compliance with healthcare regulations while advocating for patient needs.
Overview
24
24
years of professional experience
Work History
Member Service Representative
YMCA of Greater Dayton Area
10.2023 - Current
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Processed member inquiries and resolved issues accurately and efficiently.
- Assisted in training new staff on member service protocols and systems.
- Collaborated with cross-functional teams to address member feedback and improve service offerings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Clinical Consulting Supervisor
McBee Associates/Netsmart
10.2013 - 06.2020
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Reviewed patient charts to recommend care plan options to supervisors and managers.
- Worked with Home Healthcare agencies nationwide to comply with Medicare standards of care.
- Provided medical diagnosis coding and reviewed outcome assessments for contracted agencies.
- Implemented process enhancements that streamlined workflows and increased efficiency.
- Analyzed operational data to inform strategic decisions and optimize resource allocation.
Senior Clinical Manager
Blackstone Home Health
06.2007 - 09.2013
- Led clinical operations, ensuring compliance with healthcare regulations and best practices.
- Developed training programs for clinical staff, enhancing patient care quality and team performance.
- Implemented quality improvement initiatives, resulting in optimized patient outcomes and service delivery.
- Collaborated with interdisciplinary teams to design effective care plans tailored to patient needs.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Successfully managed agency operations during periods of change or growth by adapting processes as needed.
Registered Nurse
Medical Staffing Network
01.2002 - 01.2006
- Conducted thorough assessments to identify patient needs and create tailored care strategies.
- Educated patients and families on health management, promoting wellness and disease prevention strategies.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Implemented protocols for our start up of I.V. Therapy program.
Education
Associate of Science - Nursing
Bellevue College
Bellevue, WA05-1982
Bachelor of Science - Nursing
University of Washington
Seattle, WA05-1984
Skills
- Patient assessments
- Documentation and charting
- Strong clinical judgment
- Patient education and counseling
- Patient and family advocacy
- Clinical leadership
- Proficient in multiple EMR's
- Managerial experience
- Patient records administration
- Patient relationship management
- Effective communication
Timeline
Member Service Representative
YMCA of Greater Dayton Area
10.2023 - Current
Clinical Consulting Supervisor
McBee Associates/Netsmart
10.2013 - 06.2020
Senior Clinical Manager
Blackstone Home Health
06.2007 - 09.2013
Registered Nurse
Medical Staffing Network
01.2002 - 01.2006
Associate of Science - Nursing
Bellevue College
Bachelor of Science - Nursing
University of Washington
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