Melanie Montalvo
Orlando
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Buca Di Beppo. Proven ability to thrive in high-pressure environments while effectively multitasking and prioritizing tasks. Skilled in fostering teamwork and communication, ensuring exceptional guest experiences and operational efficiency. Committed to creating positive impressions and enhancing team success.
Overview
7
7
years of professional experience
Work History
Host / Takeout
Buca Di Beppo
05.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Host / Takeout
Sixty Vines
08.2024 - 10.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Summer Camp Staff Member
Heroes Universal Camp, LLC
07.2018 - 09.2018
- Fostered a positive environment for campers by promoting inclusivity, respect, and enthusiasm in all interactions.
- Tailored instructional strategies according to individual learning styles of each camper to optimize skill acquisition during activity sessions.
- Extended support in administrative tasks such as registration, documentation, and parent communication to ensure efficient operations at the summer camp.
- Assisted in planning special events like talent shows, field trips or themed days that added variety to the camp schedule while promoting camaraderie among participants.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05-2023
Associate of Arts - Communications
Valencia College
Orlando, FL08-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Telephone reception
- Verbal and written communication
- Task prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host / Takeout
Sixty Vines
08.2024 - 10.2024
Host / Takeout
Buca Di Beppo
05.2021 - Current
Summer Camp Staff Member
Heroes Universal Camp, LLC
07.2018 - 09.2018
High School Diploma -
Cypress Creek High School
Associate of Arts - Communications
Valencia College
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