Summary
Overview
Work History
Education
Skills
Websites
Community Service
Timeline
Generic

Melanie Montalvo

Albuquerque,NM

Summary

Award-winning, results-oriented professional with 15+ years of experience driving revenue and building client relationships in industries including sales, healthcare, construction, technology, financial services, and mortgage lending. Recognized for delivering exceptional customer service, developing high-impact strategies, and growing business territories. Proven success in prospecting, client retention, and presenting custom product solutions. Ready to expand the market reach in Albuquerque with dedication, energy, and a passion for connecting businesses to quality solutions.

Overview

17
17
years of professional experience

Work History

Senior Caregiver / End-of-Life Doula

Self-Employed
12.2016 - Current
  • Built trusted relationships with clients and families, mirroring the relationship-driven nature of outside sales.
  • Demonstrated adaptability, strong listening skills, and proactive communication.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Built strong relationships with clients to deliver emotional support and companionship.

Senior Mortgage Loan Officer

Various Companies (AmeriFirst, American Financial Network, Amerisave, Cardinal Financial)
01.2016 - 01.2023
  • Assisted hundreds of clients throughout the entire mortgage process, from initial application to closing, and while providing follow up, ensuring a positive customer experience.
  • Managed a high volume of inbound and outbound sales calls, using CRM's resulting in multiple Top Sales Awards.
  • Implemented marketing strategies to expand client base and increase loan volume.
  • Increased loan production by developing and maintaining strong relationships with realtors, builders, and other referral sources.

Sales Representative

Planet Hyundai Centennial
01.2013 - 12.2013
  • Helped customers navigate purchasing decisions for high-ticket items.
  • Ranked #1 in customer satisfaction through consultative selling and attentive follow-up.
  • Utilized Salesforce CRM to manage pipeline, follow up on leads, and increase sales conversion.
  • Expanded customer base through cold calling, networking, and relationship building.

Trainer /Customer Loyalty Representative

Zappos, Inc.
01.2009 - 12.2013
  • Promoted for excellence in customer service and training new hires.
  • Managed complex online orders with high customer satisfaction (98%).
  • Received multiple internal awards for performance, team contribution, and leadership.

Account / Operations Manager

Zyzzi, Inc.
01.2008 - 12.2009
  • Oversaw operations and sales initiatives for a technology service provider.
  • Led vendor negotiations, account management, and new business growth..
  • Achieved cost savings by negotiating contracts with vendors, maximizing profitability for the company.
  • Managed purchasing, sales, marketing, and customer account operations efficiently.

Education

Business -

Austin Community College

Sociology -

Clark County Community College

Skills

  • B2B & B2C Sales Strategy
  • Territory Development & Management
  • Client Acquisition & Retention
  • Product Education & Demonstration
  • CRM Management (Salesforce, Encompass)
  • Contract Negotiations
  • Project & Account Management
  • Cross-Industry Knowledge: Automotive, Mortgage, Tech, Construction
  • Team Training & Leadership

Community Service

  • Team Leader, Alzheimer’s Association, 01/01/24 - Present
  • Volunteer, Project 150: Supporting Homeless & Displaced Teens, 01/01/13 - 12/31/15

Timeline

Senior Caregiver / End-of-Life Doula

Self-Employed
12.2016 - Current

Senior Mortgage Loan Officer

Various Companies (AmeriFirst, American Financial Network, Amerisave, Cardinal Financial)
01.2016 - 01.2023

Sales Representative

Planet Hyundai Centennial
01.2013 - 12.2013

Trainer /Customer Loyalty Representative

Zappos, Inc.
01.2009 - 12.2013

Account / Operations Manager

Zyzzi, Inc.
01.2008 - 12.2009

Business -

Austin Community College

Sociology -

Clark County Community College

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