MELANIE MULLINAX
Placentia,CA
Summary
A retail operations director highly regarded for 30+ years of experience improving profits and customer satisfaction. Recognized as a skilled leader known for building, mentoring, and coaching cross-functional teams to achieve all performance goals and objectives. Sought after for crafting an inclusive and open culture and collaborative team environment. Recognized as giving and delivering world class service, A strategic thinker who works well with diverse personalities and people at all levels of an organization.
Overview
35
35
years of professional experience
Work History
Senior Store Director
Saks OFF 5TH
05.2023 - 07.2024
- Managed complexity of Flagship Store in all aspects of business.
- Promoted Fine Jewelry Trunk show to new and existing clients generating 50K+ in volume for one day.
- Improved yearly shrink results through store education and following strong processes with unwavering commitment.
- Successfully introduced New Clientele tool with hand picked employees that were guided weekly in their performance and KPI's.
- Launched and trained employees on selling pre-owned Designer handbags in store.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Conducted regular financial analyses to identify areas of improvement and make data-driven decisions for future growth.
- Streamlined store operations by implementing efficient systems/processes that maximized productivity without sacrificing quality or customer experience.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Maintained quality through training and coaching during daily activities.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
Store Manager
Rite Aid
03.2021 - 05.2023
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assisted in recruiting, hiring and training of team members.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Nordstrom Rack
01.2016 - 07.2020
- Promoted to direct operations for a larger and more complex store, the top door in the region, with $32M+ in annual sales.
- Spearheaded the launch of a new service, taking online returns in-store, including logistics, policies, ticketing, procedures, and merchandising, setting the gold standard for launch across additional stores and adding $7.8M+ in volume.
- Oversaw the addition of designer brands, building lasting customer relationships, driving product merchandising, and working directly with buyers to ensure appropriate inventory.
- Launched a new partnership with ‘Rent the Runway,’ building a dedicated previously worn department,creating streamlined price lists, and safeguarding quality control through meticulous inspections.
- Realized consistent YoY increases, consistently ranking in the top 20 out of 234 doors.
- Led the launch of online orders direct from store, building a dedicated team to fulfill 500+ orders per day.
- Directed a team of 80, including 6 leaders to surpass provide exceptional customer service and achieve $29M+ in annual sales
- Oversaw sales, merchandising standards, store upkeep, expense reduction, increasing productivity, mentoring leadership, and recruiting new leaders and staff
- Served as lead project manager for a full store remodel, including logistics, section closures, merchandise redistribution, to ensure store operations ran smoothly with zero service interruption for the duration
- Developed and coached leaders to reach ultimate career and volume goals while improving service
- Recognized as an expert team builder, teaching, mentoring, and coaching a diverse team to improve merchandising skills, deliver outstanding service, and maximize profits while controlling expenses
- Built and maintained key client relationships, boosting repeat business and improving customer satisfaction scores.
Store Manager
Nordstrom Rack
01.2009 - 01.2016
- Directed a team of 60 to provide exceptional customer service and achieve $29M+ in annual sales. Oversaw sales, merchandising standards, store upkeep, expense reduction, increasing productivity, mentoring leadership, and recruiting new leaders and staff.
- ̈Served as lead project manager for a full store remodel, including logistics, section closures, merchandise distribution, to ensure store operations ran smoothly with zero service interruption for the duration.
- ̈Developed and coached leaders to reach ultimate career and volume goals while improving service.
- Recognized as an expert team builder, teaching, mentoring, and coaching a diverse team to improve merchandising skills, deliver outstanding service, and maximize profits while controlling expenses.
- Built and maintained key client relationships, boosting repeat business by 10% and improving customer satisfaction scores.
Regional Merchandise Manager
Nordstrom
01.1999 - 01.2009
- Directed $55M in volume across a 12-store region, liaising with store merchants, department managers and buyers, communicating merchandising direction and execution
- Delivered the highest possible standard of service to all clients while branching stores
- Developed strong teams to deliver gross margin results and expand brand recognition
- Planned and launched storewide special events, including 'Fit for the Cure' and the highly anticipated anniversary sale
- Worked with Buyers to maintain accurate inventories and product flow for individual store results
- Strategized for recruiting, hiring, training, and succession planning in collaboration with store managers and regional VP
- Achieved a successful anniversary campaign via strategic planning and communication, receiving the Anniversary Cup award
- Expanded prosthesis sales and community outreach program for breast cancer thrivers by developing and leading a comprehensive prosthesis training for teams across the region
Education
Bachelor of Art - Graphic Design
California State University of Long Beach
Skills
- Team Building and Leadership
- Store Merchandising
- Culture development
- Customer Service
- Statistical and Financial Records
- Recruiting
- Training
- Coaching
- Strategic Planning
- Mentoring
- Leadership
- Event Planning
- Safety Compliance
- Relationship Building
- Brand Awareness
- Store operations
- Inventory Oversight
Awards
- Anniversary Cup Award - Best Divisional Results
- Four (4) Consecutive Customer Service Book Awards
Educationandprofessionaldevelopment
- California State University of Long Beach, Bachelor of Art (Candidate), Graphic Design, Study Abroad: Universidad De Salamanca, España
- Prosthesis Fitting Training
- Seasonal Buyers Training
- Excel Training
Timeline
Senior Store Director
Saks OFF 5TH
05.2023 - 07.2024
Store Manager
Rite Aid
03.2021 - 05.2023
Store Manager
Nordstrom Rack
01.2016 - 07.2020
Store Manager
Nordstrom Rack
01.2009 - 01.2016
Regional Merchandise Manager
Nordstrom
01.1999 - 01.2009
Bachelor of Art - Graphic Design
California State University of Long Beach
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